Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kaylee Miller

Grand Rapids

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Specialist

Apple
Kentwood
07.2024 - Current
  • Monitored performance of computer systems and networks to ensure proper operation.
  • Troubleshot and resolved problems with programs and systems.
  • Worked alongside production teams to coordinate smooth transitions and resolve quality issues.
  • Performed troubleshooting activities to identify root cause of system issues.
  • Established and maintained strong client relationships through exceptional problem-solving and technical support.
  • Managed client expectations through clear communication of technical limitations and project timelines.
  • Coordinated with product teams to provide feedback and insights on user experience improvements.

Patient Care Technician

Fresenius Kidney Care Dialysis
Kentwood
06.2023 - 04.2024
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained clean and safe environment to promote patient safety and comfort.

Waitress

Russ' Restaurants
Grand Rapids
09.2020 - 06.2023
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiently while working tables.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.

Education

No Degree - General Studies

Grand Rapids Community College
Grand Rapids, MI
04-2026

High School Diploma -

Rockford High Schools
Rockford, MI
05.2021

Skills

  • Patron Support
  • Active Listening
  • Effective Communication
  • Empathy
  • Multitasking
  • Patience
  • Problem Solving
  • Time Management
  • Analytical skills

Certification

  • CPR Certification issued 08/31/24

References

References available upon request.

Timeline

Technical Specialist

Apple
07.2024 - Current

Patient Care Technician

Fresenius Kidney Care Dialysis
06.2023 - 04.2024

Waitress

Russ' Restaurants
09.2020 - 06.2023

No Degree - General Studies

Grand Rapids Community College

High School Diploma -

Rockford High Schools

Similar Profiles

CREATE PROFILE
Kaylee Miller