Kaylee Monroe
San Leandro
Summary
Account Receivable and Front Office Manager with a strong background in financial reconciliation and billing processes. Proven success in enhancing cash flow and collection rates through effective communication and relationship building with customers and vendors.
Overview
10
10
years of professional experience
Work History
Cat Care Coordinator (Volunteer)
Feral Cat Foundation
01.2024 - Current
- Coordinated comprehensive care plans for feral cats in collaboration with local communities and volunteers, enhancing community involvement.
- Managed streamlined intake processes for stray and abandoned cats, ensuring timely assistance and care.
- Collaborated with veterinarians to schedule spay/neuter appointments efficiently.
- Educated community members on effective feral cat management and responsible care practices, fostering greater community awareness.
- Maintained accurate records of cat populations and service provided in the database.
Account Receivable Manager
Clean Sciences
08.2023 - Current
- Streamlined billing processes, enhancing cash flow management and ensuring timely collections for improved financial stability
- Reconciled accounts daily to ensure accuracy of financial records and support effective cash flow management.
- Analyzed account discrepancies, implementing corrective actions that led to a noticeable reduction in outstanding invoices
- Cultivated strong customer relationships by proactively following up on outstanding invoices, improving collection rates.
- Processed and sent 50+ invoices and purchase orders monthly, facilitating timely billing and enhancing customer communication.
- Monitored and recorded over 100 transactions monthly using QuickBooks to maintain accurate financial records.
Retail Reset Merchandiser
Crossmark
02.2024 - 01.2026
- Executed product resets per planograms and store directives to enhance visual merchandising.
- Collaborated with store management to optimize merchandise displays, improving customer engagement.
- Maintained inventory levels through regular stock checks and audits, ensuring product availability.
- Trained new team members on merchandising standards and procedures.
- Assisted in coordinating promotional events and special displays for seasonal items.
- Communicated effectively with vendors regarding product availability and placement.
Professional Cleaner
No More Chores 4 You
01.2022 - 12.2024
- Performed cleaning of residential and commercial spaces to ensure client specifications were met.
- Maintained high standards of cleanliness and sanitation in all tasks.
- Collaborated with clients to understand and fulfill specific cleaning needs and preferences.
- Managed cleaning supplies inventory by assessing stock levels, anticipating needs, placing orders, and verifying receipt.
Suite Attendant
Oakland Athletics
08.2023 - 09.2024
- Guided 50+ guests daily to suites, providing necessary amenities and information for comfortable stays.
- Coordinated setup and breakdown of suites for events, ensuring supplies and equipment were ready for exceptional guest experience.
- Cleaned and sanitized 2,000-square-foot suite after each event, maintaining pristine environment for guests.
Lead Retail Sales Associate
SSA Goup
10.2023 - 01.2024
- Led team in daily sales operations, enhancing customer satisfaction and sales performance.
- Coordinated promotional events that increased store traffic and customer engagement.
- Trained new associates on product knowledge and sales techniques.
- Assisted customers with product selections and handled inquiries effectively.
- Managed inventory levels and organized stock to streamline product accessibility.
Youth Development Professional
Boys & Girls Club
01.2022 - 06.2023
- Developed and led youth workshops and activities, resulting in a 30% increase in participation and a 25% improvement in retention rates.
- Guided 15 youth in personal growth activities, fostering positive behaviors and leadership skills through interactive workshops and mentorship.
- Worked with a team of 5 to design 10+ engaging educational activities, resulting in a 20% increase in student participation rates and enhanced learning feedback from students.
- Monitored youth development activities, enhancing engagement and participation rates among over 50 participants.
Cashier
CVS Pharmacy
03.2022 - 01.2023
- Greeted 100 customers daily, assisting with inquiries about store items and service options to enhance customer experience.
- Processed transactions for 100 customers daily using POS system, ensuring accurate payments and enhancing customer satisfaction.
- Processed an average of 50 money orders daily with 100% accuracy.
- Stocked 50+ shelves daily with inventory while maintaining cleanliness of store areas through organized and sanitized workspaces.
Retail Associate
Nike INC.
10.2021 - 03.2022
- Assisted an average of 50 customers daily at checkout, processed transactions efficiently using the point-of-sale system
- Redesigned product placement and created clear signage to enhance navigation for 100+ daily customers
- Cleaned and organized common areas to maintain a welcoming environment for guests
Kennel Assistant
Citizen Canine
02.2021 - 10.2021
- Implemented structured playtime schedules, resulting in a 30% reduction in behavioral incidents and receiving positive feedback from 90% of clients.
- Provided attentive care and exercise for up to 10 dogs daily, ensuring their physical health through regular walks and playtime.
- Cleaned and sanitized 5 animal areas daily, receiving positive feedback from 90% of customers for cleanliness and care.
- Updated 10+ dog owners daily on pets' behavior and activities during daycare, fostering trust and communication.
Deli Clerk
Bara's Deli
02.2020 - 01.2021
- Managed daily food orders exceeding 50, reducing average wait time by 10 minutes and maintaining organized stations for a clean, efficient dining environment.
- Conducted weekly inventory assessments to ensure timely restocking, reducing waste by 15% while meeting customer demand.
- Implemented customer feedback tracking system, increasing customer retention by 15% and enabling adjustments to service offerings based on client insights.
Food Associate
Panera Bread
11.2018 - 02.2019
- Achieved a 15% increase in positive customer feedback by ensuring a clean environment and serving an average of 50 customers per shift efficiently.
- Interacted with 50 customers daily to address inquiries and resolve issues, building relationships that encouraged a 20% increase in repeat visits.
- Prepared 50+ meals and drinks daily, maintaining health and safety compliance in a clean workspace.
Professional Dog Caretaker
Self-employed
09.2016 - 01.2018
- Collaborated with 20+ pet owners weekly to create tailored care plans and provide ongoing updates on pet health, ensuring personalized care for each pet.
- Administered medications and managed health routines for various breeds, ensuring adherence to veterinary guidelines.
- Walked and fed 5+ dogs daily while monitoring health and well-being through consistent exercise and balanced nutrition.
- Led daily play sessions for 5+ dogs, improving their physical fitness and overall happiness.
Education
High School -
San Leandro High School
San Leandro12-2020
Skills
- Customer relationship management
- Community engagement
- Animal welfare management
- Record keeping
- Interdepartmental collaboration
- Financial reconciliation
Timeline
Retail Reset Merchandiser
Crossmark
02.2024 - 01.2026
Cat Care Coordinator (Volunteer)
Feral Cat Foundation
01.2024 - Current
Lead Retail Sales Associate
SSA Goup
10.2023 - 01.2024
Account Receivable Manager
Clean Sciences
08.2023 - Current
Suite Attendant
Oakland Athletics
08.2023 - 09.2024
Cashier
CVS Pharmacy
03.2022 - 01.2023
Professional Cleaner
No More Chores 4 You
01.2022 - 12.2024
Youth Development Professional
Boys & Girls Club
01.2022 - 06.2023
Retail Associate
Nike INC.
10.2021 - 03.2022
Kennel Assistant
Citizen Canine
02.2021 - 10.2021
Deli Clerk
Bara's Deli
02.2020 - 01.2021
Food Associate
Panera Bread
11.2018 - 02.2019
Professional Dog Caretaker
Self-employed
09.2016 - 01.2018
High School -
San Leandro High School