Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaylee Morato

Norridge,IL

Summary

Results-driven hospitality professional with extensive experience in retail and food service. Demonstrated ability to enhance guest experiences and manage high-volume operations effectively. Skilled in industry-standard systems such as OpenTable and Micros for efficient service coordination. Certified in food handling, alcohol service, and gaming compliance, with a strong focus on customer satisfaction and team leadership.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Host

Rivers Casino Des Plaines
Des Plaines, IL
01.2025 - Current
  • Managed high-volume guest flow during peak casino event nights, coordinating seating for over 200 guests per shift with minimal wait times and maximum efficiency.
  • Solely responsible for managing OpenTable reservations, server sections, and guest communication; adjusted strategy in real-time without direct manager oversight.
  • Regularly accommodated guests with accessibility needs (wheelchairs, walkers) and handled special requests for birthdays and events, ensuring seamless guest experiences.
  • Supported team success by training new hosts and guiding servers on host stand operations during high-traffic periods.
  • Maintained a balance between fast-casual service efficiency and elevated hospitality standards in a stylish, high-energy casino dining environment.

Server

Rivers Casino Des Plaines
Des Plaines, IL
01.2025 - Current
  • Delivered high-volume, fast-paced table service to 200–300 guests per shift while maintaining professionalism, accuracy, and a personalized touch.
  • Skilled in reading guest demeanor and adapting service style accordingly—balancing warmth, attentiveness, and efficiency to create tailored dining experiences.
  • Recognized by management for consistently receiving guest praise for friendliness, menu knowledge, and thoughtful recommendations.
  • Proactively upsell wines by the bottle, specialty cocktails, and menu specials; continuously expand knowledge of beer, spirits, and pairings to enhance guest satisfaction.
  • Handled POS transactions and cash management accurately for both dine-in and to-go orders, supporting both host stand and server-side operations.

Retail Sales Associate/Supervisor

Victoria's Secret & PINK Flagship Store
Chicago, IL
05.2023 - 01.2025
  • Consistently exceeded sales targets, averaging 5–7 Victoria’s Secret credit card sign-ups per month through strategic, personalized client interactions.
  • Cultivated strong client relationships with high-end shoppers, driving brand loyalty, repeat business, and an elevated in-store experience.
  • Provided expert styling consultations tailored to individual preferences, specializing in lingerie, lounge wear, fragrance, and accessories.
  • Delivered fit recommendations using precise measurement techniques to ensure customer confidence and satisfaction.
  • Leveraged in-depth knowledge of current fashion trends and brand offerings to curate empowering shopping experiences.
  • Played a key leadership role within the sales team, supporting daily floor operations and mentoring new associates in delivering exceptional service.

Produce Team Member

Mariano's
Chicago, IL
11.2021 - 04.2023
  • Took initiative as a leader on the Smoothie Bar team, fostering a collaborative and positive work environment.
  • Efficiently managed daily operations, ensuring smooth coordination with surrounding departments.
  • Prepared ingredients with precision, maintaining high standards of food quality, hygiene, and customer service.
  • Trained new team members across multiple departments, including produce, bakery, registers, and Stan’s Donuts.
  • Adaptable team player with experience in various roles: Floral Arranger, Cashier, Bakery Associate, and Barista.
  • Strictly followed opening/closing procedures and safety protocols.
  • Passionate about food and delivering outstanding customer experiences with friendly, efficient service.

Education

High School Diploma -

Foreman College And Career Academy
Chicago, IL
05-2020

Bachelor of Arts - English Education

Columbia College, Chicago
Chicago, IL

Skills

Soft Skills

  • Exceptional customer service
  • Guest communication and relationship building
  • Problem solving and conflict resolution
  • Adaptability in fast-paced environments
  • Team leadership and cross-functional collaboration
  • Salesmanship and upselling techniques
  • Event planning and coordination

Hard Skills

  • POS systems (Micros, LS Retail)
  • OpenTable and reservation management
  • Table coordination and guest flow optimization
  • Cash handling and payment processing
  • Phone etiquette and professional communication
  • Guest management and seating logistics

Certification

  • Illinois Gaming Board Occupational License – 2025
  • Food Handler Certification – State of Illinois, 2025
  • BASSET Certification (Alcohol Service) – State of Illinois, 2025

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language (ASL)
Limited

Timeline

Host

Rivers Casino Des Plaines
01.2025 - Current

Server

Rivers Casino Des Plaines
01.2025 - Current

Retail Sales Associate/Supervisor

Victoria's Secret & PINK Flagship Store
05.2023 - 01.2025

Produce Team Member

Mariano's
11.2021 - 04.2023

High School Diploma -

Foreman College And Career Academy

Bachelor of Arts - English Education

Columbia College, Chicago

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