Kaylee Moses
Mobile,AL
Summary
- Team player who is also a good communicator.
- Experience with inventory management and merchandising.
- Excellent customer service, listening skills, as well as experience with cash management and point-of-sale systems.
- Capable of overseeing all aspects of front-end and back-end operations.
Overview
9
9
years of professional experience
Work History
Bartender
Deluna Event Space
04.2022 - 09.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Cashier
The Bottle Shop
04.2022 - 09.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
- Educate customers during wine tastings.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocking bulk items.
Restaurant Hostess
The Wine Bar On Palafox
04.2022 - 09.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Store Manager
Fusion Fine Wines & Spirits V
05.2019 - 03.2022
- Manage point-of-sale systems, focusing on accuracy and efficiency
- Generated repeat business through excellent customer service
- Counted cash drawers and made bank deposits
- Established a loyal customer base
- In charge of vendor selection and relationships
- Reported store and staff issues, financial goals, and sales to district manager
- Improved work experience for employees
- Rotated stock to ensure appeal and minimize shrinkage
- Ensured adherence to store policies, procedures, and controls
- Planned, organized, and delegated work among employees
- Assessed suppliers for delivery quality, timeliness, and compliance
- Collaborated with store director to hire, train, and develop department managers and team members
- Monitored alcohol consumption and adhered to legal service requirements
- Coordinated and organized restaurant inventory
- Assisted in pricing development based on inventory costs and quantity
- Helped customers with inquiries and requests
- Managed customer requests, store inventory, transactions, purchase orders, and pricing needs
- Reported security issues to management
- Assisted customers with store loyalty programs
- Restocked sales floor and reorganized shelves, racks, and bins
- Stocked merchandise and prepared attractive displays
- Processed sales and met upsell goals.
Receptionist
Bayview Fisher-Pou Chapel & Bayview Memorial Park
06.2016 - 12.2018
- Scheduled and confirmed appointments and meetings
- Assisted all departments as a point of contact
- Organized and booked staff and visitor travel accommodations
- Tracked visitors and screened them for facility access
- Created documents, spreadsheets, and assisted with contracts
- Received and sorted mail, deliveries, and couriers
- Greeted funeral attendees and assisted with seating arrangements
- Moved caskets and assisted with administrative tasks
- Handled burial permits, doctors' signatures on death certificates, and death registrations
- Transferred cremated remains
- Assisted with funeral service setup and takedown
- Assisted funeral director with funeral service planning.
Hostess
Chili's Grill & Bar
09.2014 - 02.2016
- Oversaw server balance and table turnover
- Assigned work tasks and coordinated dining room activities
- Handled payments and change transactions
- Maintained accurate wait list and directed seating
- Ensured a safe and welcoming environment
- Collaborated with staff to accommodate groups with special needs
- Oversaw dining area and performed cleaning and odd jobs
- Assigned patrons to appropriate tables and rotated restaurant sections
- Managed information and coordinated quick seating
- Assisted team members with food and beverage service
- Ensured guest comfort and proper seating
- Took and delivered drink orders.
Education
GED -
Santa Rosa Adult School / Santa Rosa High School
Skills
- Excellent customer service
- Communication
- Listening skills
- Cash management
- Point-of-sale systems
- Team player
- Good communicator
- Resourceful leader
- Calm under pressure
- Delegate day-to-day responsibilities
- Accurate and efficient money handling
- Motivated
- Outstanding interpersonal skills
- Team-building abilities
- Retail sales
- Inventory management
- Merchandising
- Deadline-driven
- Manage multiple projects in high-stress situations
- Team leadership
- Staff management
- Personnel development
- Opening and closing procedures
- Customer relations
- Staff training/development
- Sales techniques
- Cash drawer balancing
- Heavy lifting
- High volume transactions
- Computer literate
Additional Information
Reference's
- Pepper Dowdy (850)737-7679
- Ian Kaple (850)266-3527
- John Mcbeth (850)902-5659
- Lucas Pate (251)605-4713
Timeline
Bartender
Deluna Event Space
04.2022 - 09.2023
Cashier
The Bottle Shop
04.2022 - 09.2023
Restaurant Hostess
The Wine Bar On Palafox
04.2022 - 09.2023
Store Manager
Fusion Fine Wines & Spirits V
05.2019 - 03.2022
Receptionist
Bayview Fisher-Pou Chapel & Bayview Memorial Park
06.2016 - 12.2018
Hostess
Chili's Grill & Bar
09.2014 - 02.2016
GED -
Santa Rosa Adult School / Santa Rosa High School
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