Kaylee Munden
The Colony,United States
Summary
Energetic and skilled at operating in a fast-paced environments with demanding objective for sales and service quality. Talent fo adapting to challenging situations while independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. and skilled at meeting needs or diverse customers while keeping calm and maintaining professionalism. Solid background in hospitality and food service with over 10 years of experience.
Overview
15
15
years of professional experience
Work History
Outgoing Ost, To-Go, Server, Bartender, Managment
On The Border
Lewisville, TX
04.2007 - 08.2012
- Worked as a team member preforming cashier duties, product assurance and cleaning.
- Trained 4 employees quarterly
- Developed highly generated additional revenue through skilled sales representatives when needed.
- Computer accurate sales representatives when needed. Computed prices for purchase transactions.
- Worked under strict deadlines and responded to service request and emergency call-outs.
- Guaranteed positive customer service experience and resolved all customer complaints.
- Customer support and product representation for each guest.
- Handling problems in a timely and efficient manner in a high stress situation.
- Achieved high sales percentages good sales goals and value-focused customer service approach.
Server Trainer
Outback Steakhouse
Lewisville, TX
04.2014 - 12.2019
- Regularly sought out opportunities to up sale and add additional merchandise returns and exchanges.
- Took special orders in person and over the phone to generate to ensure the guests were as satisfied as they could be with their experience.
- Cleaning and returning all merchandise to its proper place to set the whole team up for success.
- Recommended daily specials, wine and desserts to guide patrons toward more profitable items.
Bartender, Server Training
The Ginger Man
Dallas, TX
03.2015 - 04.2019
- Crafted special drink and cocktail menu items for seasonal offerings.
- Replenished glassware and cigars.
- Stocking and rotating inventory regularly.
- Organized the store by updating the upcoming events and limited supply of different draft beers.
- Built relationships with vendors to manage orders and negotiate costs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Server
Chill Bar
Lewisville, TX
01.2020 - 05.2020
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments, extra napkins and guaranteeing the food comes out exactly as they ordered it.
- Managed closing duties, including restocking items and reconciling cash drawers.
- Completed opening and closing checklists.
- Cleaning dining area between guests with efficient sweeping, glass washing and spill removal
Education
High School Diploma -
Lewisville High School
Lewisville, TX03.2009
No Degree - Business Management
North Corinth Texas University
Corinth, TXSkills
- Hospitable and Eager to Learn
- Team Player
- Food Safety Understanding
- Point of Sales (POS) Systems Operations
- Warm and Friendly
- High Volume Dining Customer Service
- Menu Knowledge and Order Accuracy
- Conflict and Dispute Resolutions
- Effective Sales Techniques
- TABC and Food Handler Certified
- Relationship Management
- Quality Control
References
Name: Brittany Blackerby
Email:Bblackerby9@yahoo.com
Address: 207 Belleville Drive, Lewisville Texas 75057
Phone: (469) 671-6161
Relation: Previous Manager
Occupation: Manager/Bartender
Company: Outback Steakhouse
Name: Kristi Berryhill
Email: Kirsti@luxlocators.com
Address: 2807 Allen Street #416, Dallas Texas 75024
Phone: (972) 515-9123
Relation: Friend
Occupation: Realtor
Company: Lux Locators
Name: Alexandra Mowry
Email: a.mowry@curaes.com
Address: 962 Village Parkway, Coppell Texas 75019
Phone: (214) 505-5891
Relation: Coworker
Occupation: Project Manager
Company: Cura Emergency Services, L.C.
Timeline
Server
Chill Bar
01.2020 - 05.2020
Bartender, Server Training
The Ginger Man
03.2015 - 04.2019
Server Trainer
Outback Steakhouse
04.2014 - 12.2019
Outgoing Ost, To-Go, Server, Bartender, Managment
On The Border
04.2007 - 08.2012
High School Diploma -
Lewisville High School
No Degree - Business Management
North Corinth Texas University
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