Kaylee Nienhouse
Tracy,CA
Summary
Dedicated healthcare professional recognized for exceptional productivity and efficient task execution. Specializing in patient communication, HIPAA compliance, treatment planning, and insurance coordination. Committed to empathy, problem-solving, and teamwork to enhance patient care and streamline clinic operations.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
New Smile Orthodontics
Tracy, California
08.2024 - Current
- Manage patient records using dental management software effectively.
- Assist in preparing treatment plans, charting for providers, and presenting finances to gain financial commitment.
- Coordinated patient appointments and scheduling for orthodontic consultations.
- Organized insurance verification processes to streamline patient care.
- Gathered and reviewed patient records, data, and health history to share with orthodontists for quick and accurate patient assessments, diagnoses, and treatment.
- Planned marketing strategies to attract new patients to the practice, and built relationships with providers to increase our professional referrals.
- Compiled data into statistical reports for tracking purposes.
- Contacted referring dentists to coordinate referrals for complex cases.
- Secured financial commitment from over 300 starts, totaling nearly 2 million dollars in orthodontic treatment.
Office Manager
Pacific Dental Services, Naglee Dental Group
Tracy, California
07.2020 - 08.2024
- Managed daily office operations and staff schedules efficiently, including 2 dental hygienists, 3 general dentists, an oral surgeon's schedule, along with 6 assistants, and 3 front office staff.
- Oversaw inventory management of dental supplies and equipment, and ordered supplies through vendors as needed.
- Maintained compliance with health regulations and safety standards consistently.
- Resolved patient inquiries and complaints with professionalism and care.
- Managed all front desk operations, including phone calls, billing, patient records, and schedule flow.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management, which included evaluating clinic budgets, monthly P&L reviews and doctor metrics
- Developed promotional programs and marketing strategies to attract new patients.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements, providing them with leadership skills, insight, and mentoring.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Externship
Sutter Health
Tracy (virtual due to COVID 19), California
05.2020 - 06.2020
- I studied directly under the Director of Patient Safety as an extern for my final semester of my healthcare administration program, virtually due to COVID-19.
- Created multiple audits for observation medication passes for Tracy Sutter Health recertification.
- I attended business meetings virtually to gain more perspective on the financial health.
Shift Manager
Freebird's World Burrito
Tracy and Dublin
06.2016 - 10.2019
- Supervised daily restaurant operations to ensure efficient service and quality.
- Managed inventory levels, ordering supplies to meet operational needs.
- Implemented shift schedules to optimize staff coverage during peak hours.
- Resolved customer complaints effectively to maintain positive dining experiences.
- Monitored food quality and presentation to uphold brand standards consistently.
- Ensured compliance with health regulations through regular inspections and training sessions.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
Bachelor of Science - Health Science Administration, Leadership
California State University, Stanislaus
Turlock, CA06-2020
Skills
- Treatment planning, patient management, scheduling
- Dental software proficiency (Epic, Ortho Edge)
- Customer relationship management
- Inventory management, vendor relationships
- Marketing strategies
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access)
- Medical instrument sterilization
- Medical terminology
- Coordination of patient benefits, patient outreach, and follow-up
- P&L responsibility
- Medical billing and collections
- Exam room preparation, record keeping
- HIPAA compliance
- Dental insurance expertise, including specialty referrals (HMO, PPO, Medi-Cal)
Accomplishments
- (XP) Extraordinary Performer Award, Pacific Dental Services April 2022
Timeline
Treatment Coordinator
New Smile Orthodontics
08.2024 - Current
Office Manager
Pacific Dental Services, Naglee Dental Group
07.2020 - 08.2024
Externship
Sutter Health
05.2020 - 06.2020
Shift Manager
Freebird's World Burrito
06.2016 - 10.2019
Bachelor of Science - Health Science Administration, Leadership
California State University, Stanislaus
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