Kaylee Okamoto
Loveland,OH
Summary
Highly motivated and dedicated professional seeking a full-time position with opportunities for growth and challenges. Demonstrates exceptional interpersonal skills, excellent time management abilities, and a strong problem-solving aptitude. Known for being organized and enthusiastic, consistently delivering high levels of customer satisfaction in all interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Short North Pint House
Columbus, OH
04.2025 - 07.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Twin Peaks Restaurants
Polaris, OH
12.2023 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Server/ Bartender - Seasonal
Mitchell’s Steakhouse
Polaris, OH
10.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Assistant Manager
Red Robin
Hilliard, OH
03.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Supervisor
Red Robin
Hilliard, OH
09.2022 - 03.2023
- Completed store mid-day shifts and closing shifts and procedures.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Server
Red Robin
Hilliard, OH
08.2020 - 03.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Party Host, Receptionist, Cafe Associate
Pogo Play
08.2018 - 06.2019
- Prepared and hosted children's birthday parties.
- Served as a cashier and a receptionist for the front desk, as well as aiding in customer service.
- Prepared and served food items for both cafe customers and birthday parties being held at that time.
Cashier/Barista
The Nook Cafe
05.2015 - 09.2015
- Counted cash in register drawer to balance register at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Responsible for making various coffee and espresso drinks.
- Cleaned entire cafe after each shift in preparation for the next day.
Education
Bachelor of Arts - Political Science
Ohio State University
Columbus, OHHigh School Diploma -
Kings High School
Kings Mills, OH05.2019
Skills
- Interpersonal skills
- Planning and Coordination
- Adaptable
- Decision-Making
- Friendly demeanor
- Multi-tasking ability
- Written and verbal communication
- Attention to detail
Certification
ServSafe - Food Safety Management
Timeline
Bartender
Short North Pint House
04.2025 - 07.2025
Server/ Bartender - Seasonal
Mitchell’s Steakhouse
10.2024 - 02.2025
Bartender
Twin Peaks Restaurants
12.2023 - 03.2025
Assistant Manager
Red Robin
03.2023 - 12.2023
Shift Supervisor
Red Robin
09.2022 - 03.2023
Server
Red Robin
08.2020 - 03.2023
Party Host, Receptionist, Cafe Associate
Pogo Play
08.2018 - 06.2019
Cashier/Barista
The Nook Cafe
05.2015 - 09.2015
High School Diploma -
Kings High School
Bachelor of Arts - Political Science
Ohio State University