Kaylee Fackrell
Salt Lake City
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
12
12
years of professional experience
Work History
Store Manager
The North Face
06.2024 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Assistant Team Leader
Whole Foods
02.2024 - 05.2024
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
Store Manager
Starbucks
10.2022 - 10.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Vans
08.2017 - 07.2022
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Corrected operational issues with process improvements.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Developed and enforced operational improvements to reduce total losses.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Built customer relationships and provided superior customer service to boost sales.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained stockroom condition to preserve product quality.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Vans
04.2014 - 08.2017
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Trained, managed and motivated employees to promote professional skill development.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Motivated employees to share ideas and feedback.
Floor Supervisor
Vans
10.2012 - 04.2014
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
Education
Some College (No Degree) - Business Administration And Management
Park University
Kansas City, MOHigh School Diploma -
Northridge High School
Layton, UT06.2010
Skills
- Team Building and Leadership
- Sales Promotion
- Recruitment and Hiring
- Store Merchandising
- Recruiting and Hiring
- Decision Making
- Sales Strategies
- Goal Setting
- Staff Development
- Policies and Procedures
- Management Team Building
- Multitasking and Organization
- Customer Service Management
- Originality and Creativity
- Inventory Management
- Team Leadership
- Hiring and Onboarding
- Performance Evaluation and Monitoring
- Employee Motivation
- Payroll Management
- Employee Supervision and Motivation
- Training Management
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Education
other,other
Timeline
Store Manager
The North Face
06.2024 - 01.2025
Assistant Team Leader
Whole Foods
02.2024 - 05.2024
Store Manager
Starbucks
10.2022 - 10.2023
Store Manager
Vans
08.2017 - 07.2022
Assistant Store Manager
Vans
04.2014 - 08.2017
Floor Supervisor
Vans
10.2012 - 04.2014
High School Diploma -
Northridge High School
Some College (No Degree) - Business Administration And Management
Park University
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