Kaylee Olson
Saint Paul,MN
Summary
Responsible employee with five years of hands-on experience promoting my hard work ethic, fairness and empathy for all customers and patients, and overseeing and supervising employees and operations within my work environment on a day-to-day basis. Very outgoing, extroverted, and never shy of a challenge. My experience has given me knowledge on how to be a leader within my community, my workplace, and my student life at the University of St. Thomas. I am mission-driven with excellent communication skills and a passion for all that I do.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Care Professional
ACR Homes
02.2024 - Current
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Barista Shift Supervisor
Starbucks
10.2020 - 03.2024
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Monitored customer feedback to improve barista performance and customer service.
Barista
Target
08.2019 - 08.2021
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista
Caribou Coffee
05.2018 - 08.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Arts - Developmental Psychology
University of St. Thomas
Saint Paul, MN05.2025
High School Diploma -
St. Francis High School
Saint Francis, MN05.2020
Skills
- Customer Service
- Guest Satisfaction
- Performance Strategies
- Guest Experiences
- Storage Organization
- Client documentation
- Medication Administration
- Behavioral Management
- Mental health care
- Developmental Disability Care
- CPR Certification
- Certified in CPR/AED
- Certified in BLS
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
Timeline
Direct Care Professional
ACR Homes
02.2024 - Current
Barista Shift Supervisor
Starbucks
10.2020 - 03.2024
Barista
Target
08.2019 - 08.2021
Barista
Caribou Coffee
05.2018 - 08.2019
Bachelor of Arts - Developmental Psychology
University of St. Thomas
High School Diploma -
St. Francis High School
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
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