Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylee Ortiz

Anaheim Hills,CA

Summary

Highly organized and proactive student with excellent communication skills and a strong work ethic. Proven ability to work well in a team and collaborate effectively with peers. Seeking a part time job to develop professional skill and contribute to a dynamic organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Big-Time Boba
10.2023 - Current
  • Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages.
  • Cleaning and sanitizing work areas, utensils and equipment.
  • Cleaning service and seating areas.
  • Describing menu items and suggesting products to customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Shift Leader

Anaheim Hills Little League
03.2023 - Current
  • Enhanced customer satisfaction by maintaining a clean and well-stocked snack bar area.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Handled cash transactions accurately, maintaining accountability for daily revenue totals.
  • Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.

Shift Leader

Togo's Sandwiches
10.2021 - 05.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Hostess

Olive Garden Restaurant
05.2022 - 01.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Associate of Arts - Communications

Santiago Canyon College
Orange, CA
06.2025

High School Diploma -

Canyon High School
Anaheim, CA
06.2023

Skills

  • Cash Handling
  • Customer service focus
  • Opening and closing procedures
  • Training and mentoring
  • Excellent oral and written communication
  • Patience and Empathy

Certification

  • Certified Food Handler


Timeline

Shift Manager

Big-Time Boba
10.2023 - Current

Shift Leader

Anaheim Hills Little League
03.2023 - Current

Hostess

Olive Garden Restaurant
05.2022 - 01.2023

Shift Leader

Togo's Sandwiches
10.2021 - 05.2023

Associate of Arts - Communications

Santiago Canyon College

High School Diploma -

Canyon High School

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Kaylee Ortiz