Kaylee Peña
Bay City,TX
Summary
Proven Office Manager with a track record of enhancing office operations and customer service at Sutherlands Lumber. Excelled in staff management and organizational skills, ensuring confidentiality and efficient office administration. Demonstrated exceptional multi-tasking ability, achieving significant improvements in client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Office Manager
Sutherlands Lumber
05.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Student Office Assistant
El Campo Independent School District
08.2019 - 03.2020
- Contributed to a welcoming office environment by greeting visitors, answering phone calls, and providing accurate information.
- Improved communication between departments through efficient message delivery and prompt response to inquiries.
- Supported administrative staff with data entry tasks, maintaining accurate records of student information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained confidential student records securely while upholding strict privacy standards set forth by the institution''s policies.
- Facilitated effective communication among staff by distributing memos, updates, and announcements promptly.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Wharton County Junior College
Wharton, TXSkills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Staff hiring
- Computer Skills
Timeline
Office Manager
Sutherlands Lumber
05.2020 - Current
Student Office Assistant
El Campo Independent School District
08.2019 - 03.2020
Wharton County Junior College
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