Kaylee Pelfrey
Baltimore
Summary
Adept at thriving in demanding situations, I leveraged my adaptability and cash handling accuracy to train team members and enhance customer satisfaction at Porters Coffee House & Bakery. My proactive problem-solving and customer service skills led to significant improvements in team performance and customer loyalty, demonstrating my ability to drive positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Porters Coffee House & Bakery
11.2022 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
Food Service Worker
Schaffners Drive In
06.2021 - 11.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Waitress
MawMaws Diner
03.2021 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Homeschooled
Baltimore, OH05.2023
Skills
- Cash Handling Accuracy
- Adaptability to Change
- Customer Service
- Detail Oriented
- Thrive in Demanding Situations
Timeline
Barista Shift Supervisor
Porters Coffee House & Bakery
11.2022 - Current
Food Service Worker
Schaffners Drive In
06.2021 - 11.2022
Waitress
MawMaws Diner
03.2021 - 06.2021
High School Diploma -
Homeschooled
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