Kaylee Penland
Cleveland
Summary
Restaurant manager offering 10-year background in hospitality, well versed in industry standards and trends. Engaging and upbeat personality with expertise in cultivating and managing employees capable of meeting and exceeding demanding service targets. Ready to offer exceptional leadership and planning abilities to take on a role in a new setting.
Overview
12
12
years of professional experience
Work History
Bartender
Salt+ Restaurant
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
General Manager
Saucy Brew Works
07.2022 - 03.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Oversaw purchasing and inventory of all food, beverage, and merchandise within the restaurant.
- Communicated with corporate financial and marketing teams daily, in order to continue to meet and exceed industry standards.
Assistant General Manager
Bistro 83
04.2016 - 07.2022
- Created and deployed successful strategies to boost performance, streamline processes, and increase efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Resolved challenging customer complaints to full satisfaction, promoting brand development and maximizing repeat business.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Calculated inventory and ordered appropriate supplies.
- Built relationships with vendors to manage orders and negotiate costs.
- Organized special events requiring special dining room preparation, decorating, and special menu development.
- Oversaw front of house personnel to effectively align workflows for optimal area coverage and customer satisfaction.
Server/Bartender
Bistro 83
01.2016 - 01.2021
- Oversaw daily operations of members of a service team, including delegating tasks and training new staff.
- Developed new signature cocktails to enhance bar reputation and establish restaurant brand.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Elementary School Teacher
Village Preparatory School
07.2015 - 07.2017
- Taught students subject-specific material, learning strategies and social skills.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Developed engaging curriculum and performed daily classroom activities including maintaining a safe and organized classroom environment, creating lesson plans and teaching information in accordance with state testing material.
Server/Certified Designated Trainer
Red Robin Gourmet Burgers
04.2012 - 05.2015
- Created, updated and implemented training plans in collaboration with restaurant management.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons in a high-demand environment.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Bachelor of Arts - English Literature; Pre-Education
Virginia Tech
Blacksburg, VA05.2015
Skills
- Staff management
- Conflict and complaint resolution
- Sales expertise
- Liquor, beer and wine knowledge
- Exceptional organization
- Microsoft Office (Word, Excel, Teams)
- Health Codes Compliance
- Point of Sale (POS) System Operation
- Inventory Control and Record Keeping
Timeline
Bartender
Salt+ Restaurant
01.2023 - Current
General Manager
Saucy Brew Works
07.2022 - 03.2023
Assistant General Manager
Bistro 83
04.2016 - 07.2022
Server/Bartender
Bistro 83
01.2016 - 01.2021
Elementary School Teacher
Village Preparatory School
07.2015 - 07.2017
Server/Certified Designated Trainer
Red Robin Gourmet Burgers
04.2012 - 05.2015
Bachelor of Arts - English Literature; Pre-Education
Virginia Tech