Kaylee Pennington
Renton,WA
Summary
High-energy employee committed to presenting exceptional customer service and hospitality. Devoted to creating a positive and memorable experience for each and every guest, with proven relationship-building and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty and always exhibits a can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Asadero Prime
Kent, WA
02.2024 - Current
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Provided excellent customer service by addressing customer needs promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Crew Member
Taco Time NW
Renton, WA
02.2022 - Current
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Barista
Espresso stop
Kent, WA
07.2023 - 12.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- efficiently focuses on multiple tasks in a fast paced and high demanding environment
- Maintains calm demeanor during high-volume periods
Brand Associate
Hollister.Co
Tukwila, WA
06.2021 - 09.2022
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Maintained inventory integrity and accuracy to protect company assets.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
Education
High School Diploma -
Kentridge High School
Kent, WA06.2023
Some College (No Degree) - Pre nursing
Green River Community College
Auburn, WASome College (No Degree) - Pharmacy Technology
Renton Technical College
Renton, WASkills
- Positive Company Representation
- Menu Memorization
- Team player
- Food Running
- POS Systems
- Espresso machine operation
- Beverage Preparation
- Table Bussing
- Opening and closing duties
- Barista Training
Certification
- Food handlers permit
- MAST 13
Timeline
Restaurant Hostess
Asadero Prime
02.2024 - Current
Barista
Espresso stop
07.2023 - 12.2023
Crew Member
Taco Time NW
02.2022 - Current
Brand Associate
Hollister.Co
06.2021 - 09.2022
High School Diploma -
Kentridge High School
Some College (No Degree) - Pre nursing
Green River Community College
Some College (No Degree) - Pharmacy Technology
Renton Technical College
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