Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Kaylee Phillips
Stow,OH
Work Preference
Summary
Detail-oriented professional with expertise in graduation auditing, database management, and effective communication. Proven ability to lead process improvements and collaborative teamwork, driving operational efficiency.
Overview
16
16
years of professional experience
Work History
Senior Academic Program Specialist
Kent State University, Student Services
Kent, OH
08.2016 - Current
- Develops and maintains relationships with staff in various university departments.
- Led the creation of a standard operating procedure guide for graduation.
- Collaborates with IT personnel to develop and enhance internal databases.
- Participates in the training of new employees and overseeing student worker projects.
- Evaluates the degree progress of students by using an official graduation planning system.
- Creates and distributes individualized student graduation audits by constructing detailed PDFs.
- Directs student to university resources as needed.
- Reviews and processes application materials for current students seeking admission into their program's advanced study or professional phase.
- Consults with academic advisors to resolve the graduation issues of students.
Academic Program Specialist
Kent State University, Student Services
Kent, OH
02.2012 - 08.2016
- Assisted in training new staff on office and university policies and procedures.
- Reviewed and processed application materials for current students seeking admission into their program's advanced study or professional phase.
- Administered exams to students for the compliance of standardized testing required for teacher education programs.
- Collaborated with other departments to ensure smooth operations of academic processes.
- Maintained student records for graduation progress and advanced study by updating database record information.
- Managed listserv operations and coordinated scheduling for private conference space through meticulous record maintenance.
- Consulted with academic advisors to resolve the graduation issues of students.
Receptionist
Kent State University, Student Services
Kent, OH
07.2009 - 02.2012
- Provided information on university programs, services, and resources to students.
- Investigated and analyzed client inquiries, questions and complaints to timely identify and provide solutions.
- Facilitated communication between students, advisors, faculty, and administration regarding academic inquiries and concerns.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations.
- Provided administrative support to team members by making copies, sending faxes, organizing documents, and helping maintain schedules.
- Verified completion of all required forms with accuracy before submission for processing.
- Assisted with special projects assigned by management when required.
- Assisted with onboarding of new employees by providing shadowing and demonstrations.
- Protected clients' rights by maintaining confidentiality of personal information.
- Greeted visitors and directed them to appropriate offices and departments.
- Managed incoming phone calls and routed messages to appropriate departments and personnel.
- Managed all incoming mail distribution and courier services and prepared outgoing mail.
- Coordinated issuance of parking permits for visitors and prospective clients.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
Education
Bachelor of Science - Hospitality Management
Kent State University
Kent, OH08-2008
Skills
- Graduation auditing
- Database management
- Problem solving
- Attention to detail
- Effective communication
- Collaborative teamwork
- Document management
- Analytical skills
- Proficiency in Microsoft Excel, PowerPoint, Word, Outlook, Enterprise Resource Planning (Banner), and Graduation Planning System
Accomplishments
- University Staff Council, Bylaws Committee, Chair, 2021-2025
- EHHS Climate Committee, Member, 2018-2022
- EHHS Staff Council, Member, 2018-2019
- EHHS Honor Award, Heavy Lift, Recipient, 2022
- VOSS Policy, Practices and Procedures Committee, Member, 2020
- VOSS Climate, Culture & Care Committee, Professional Development, Chair, 2022-2023
- VOSS Hiring Committee, Chair, 2022
Timeline
Senior Academic Program Specialist
Kent State University, Student Services
08.2016 - Current
Academic Program Specialist
Kent State University, Student Services
02.2012 - 08.2016
Receptionist
Kent State University, Student Services
07.2009 - 02.2012
Bachelor of Science - Hospitality Management
Kent State University