Kaylee Podczervinski
Waterford,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Claim Resolution Adjuster
Allstate
11.2024 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing concerns.
- Assisted casualty adjusters by gathering and documenting key personal information.
- Assisted casualty adjusters by gathering and documenting important information regarding injury and treatment details, out of pocket expenses, insurance, and missed work.
- A member of the Accuracy and Efficiency Committee for the Casualty 1700 office for 2025.
Liability Claims Adjuster
Allstate
08.2022 - 11.2024
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Evaluated coverage applicability for incoming liability claims; ensuring accurate payment allocation based on policy terms.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Contributed to departmental goals by consistently achieving or surpassing individual performance metrics set forth by management.
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Mentored and collaborated with new adjusters and teammates on company policies and procedures, contributing to well-prepared team of professionals.
- Participated in and was a member of the Advisory Committee for Liability office 400 during 2024.
General Manager
Jimmy John's - Brumfield Enterprises, LLC
02.2022 - 08.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
- Set schedules for 15-20 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
General Manager
Jimmy John's - Angel Sands, LLC
10.2019 - 02.2022
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes to control food costs.
- Set schedules for 15 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
General Manager
Jimmy John's
06.2016 - 04.2019
- Provided an elevated customer experience to generate loyal clientele.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted and restocks inventory every week.
- Created and oversaw the store's schedule.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Contacted customers to follow up on large purchases and ask for positive and negative feedback.
- Trained new employees according to corporate standards.
- Assisted the franchise owner in opening two new stores.
- Monitored labor percentages and food costs.
- Kept proper documentation of write ups, resignations, and terminations.
- Interviewed potential new hires.
- Assisted with pay roll data.
Assistant Manager
Jimmy John's
01.2015 - 06.2016
- Earned management trust and responsibly opening and closing the store.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Processed invoices weekly.
- Assisted the general manager with weekly inventory count.
- Went to corporate training for two weeks to become a certified Jimmy John's manager.
- Scored a perfect score at corporate training and was in the news letter for top ten highest scores at Jimmy John's.
- Interviewed potential new hires.
Inshop
Jimmy John's
02.2013 - 01.2015
- Greeted customers entering and exiting the store with blow away greetings.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Maintained cleanliness and presentation of the store according to corporate standards.
- Learned, referenced and applied product knowledge information.
- Prepared and made food orders according to corporate standards.
Internship
Blue Monarch
01.2014 - 12.2014
- Provided transportation to the residents to any doctor appointments, court appearances, and errands.
- Performed room searches and drug tests.
- Conducted interviews for any potential new residents.
- Organized files for past and present residents.
- Documented intake and discharge forms.
- Taught a class on time management once a week to the residents.
- Discussed resident progress with supervisors.
- Answered phone calls and directed them to the appropriate individuals.
Nursery Worker
St Paul's Episcopal Church
01.2010 - 05.2015
- Supervised children between the ages of newborn to 10 years old.
- Provided snacks while avoiding any known allergies or dietary restrictions.
- Assisted with teaching how to read and write.
- Documented what snacks were eaten and when bathroom breaks or diaper changes took place for parent's knowledge.
- Documented any injuries that took place such as falling down or any incidents between children.
- Maintained a clean play area for the children.
- Audited other nursery workers on their cleaning tasks to maintain a clean nursery room.
- Maintained the correct worker to child ratio.
Cashier
Little Caesars Pizza
10.2008 - 03.2010
- Assisted customers with food selection, inquiries and order customization requests.
- Maintained store cleanliness.
- Assisted coworkers and managers with food preparations.
- Operated cash register for both lobby customers and drive thru customers.
Education
Bachelor of Science - Social Work
Middle Tennessee State University
Murfreesboro, TN12.2014
Skills
- Goal oriented
- Team player
- Eager to learn
- Relationship Building
- Calm under stressful situations
- Attention to detail
- Great organization skills
- Time management
- Team Leadership
- Advanced oral and written communication skills
References
Jimmy John's Area Managers
- Valerie Rader - (615)-519-6936
- Nathan Carter - (507)-402-4572
Jimmy John's Franchise Owner
- Sam Nixon (Texas) - (402)-640-3145
- Rocky Carlson (Tennessee) - rocky.carlson@gmail.com
St. Paul's Episcopal Church Nursery Director
- Dierdri Matteson - (615)-948-2258
Timeline
Claim Resolution Adjuster
Allstate
11.2024 - Current
Liability Claims Adjuster
Allstate
08.2022 - 11.2024
General Manager
Jimmy John's - Brumfield Enterprises, LLC
02.2022 - 08.2022
General Manager
Jimmy John's - Angel Sands, LLC
10.2019 - 02.2022
General Manager
Jimmy John's
06.2016 - 04.2019
Assistant Manager
Jimmy John's
01.2015 - 06.2016
Internship
Blue Monarch
01.2014 - 12.2014
Inshop
Jimmy John's
02.2013 - 01.2015
Nursery Worker
St Paul's Episcopal Church
01.2010 - 05.2015
Cashier
Little Caesars Pizza
10.2008 - 03.2010
Bachelor of Science - Social Work
Middle Tennessee State University
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