Kaylee Potter
Saint Marys,Pa
Summary
I have been involved in the customer service industry for 8 plus years. I am a customer-oriented professional who promotes proven track record of successfully resolving customer complaints and inquiries with a focus on enhancing customer satisfaction. Excellent ability to quickly build rapport with customers and handle difficult customer service situations with ease. Skilled in navigating multiple computer systems, multitasking, and troubleshooting customer issues. I am also a highly organized expert with background in supply chain management and transportation. Successful at managing multiple projects simultaneously while meeting tight deadlines. Experienced in forecasting, problem-solving, negotiating, and developing long-term business relationships. I am friendly and enthusiastic with the ability to learn new tasks quickly and proficient in growing key customer relationships. I will represent the establishment with friendly, professional demeanor at all times. I am responsible and proficient with the work that I do. I am passionate and motivated, with a drive for excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cosmetologist
Heavenly Styles Salon
Saint Marys, Pa
07.2023 - Current
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Updated and maintained customer information records and beauty services provided.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Internet Sales Consultant
Elk County Ammo & Arms
Saint Marys, PA
04.2022 - 06.2022
- Analyzed customer feedback data to identify areas requiring improvement in order fulfillment times or product availability issues.
- Tracked competitor websites for changes in product offerings, prices or other factors that could influence sales.
- Managed inventory levels to ensure sufficient stock was available for online purchases.
- Created and maintained a customer database to track online orders.
- Resolved customer complaints in a timely manner via telephone and email communication.
- Implemented best practices for ensuring secure transactions when processing payments from customers.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Patient Access Representative
Penn Highlands Elk
Saint Marys, Pa
12.2021 - 01.2022
- Collected co-pays and other payments from patients at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Sales Associate
Sleep Number
Altoona, Pa
08.2021 - 12.2021
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Cosmetologist/Lash Tech
Outkast Kuts Salon
Altoona, Pa
03.2020 - 06.2021
- Engaged with customers by providing friendly conversation during services.
- Maintained accurate records of customer services provided.
- Assisted customers in selecting appropriate retail products for their needs.
- Provided consultations to clients on beauty treatments, products and services.
- Developed a loyal client base through excellent customer service.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Bridal Dress Specialist
Davids
Altoona, Pa
12.2018 - 07.2019
- Provided excellent customer service by answering questions about product features and benefits in a friendly manner.
- Worked closely with production teams during fittings sessions to ensure garments meet quality standards before they reach customers.
- Assisted customers in selecting dresses that best fit their needs, body type, and budget.
- Processed payments for dress rentals using various payment processing systems such as cash registers or credit card machines.
- Inspected incoming shipments of dresses to ensure quality control standards were met.
- Documented customer feedback regarding their experience shopping for dresses at the store.
- Answered store and merchandise questions and led customers to wanted items.
Office Assistant
Delgrossos Amusement Park
Tipton, Pa
05.2018 - 08.2018
- Answered phone calls and welcomed visitors to office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Conducted office inventory checks and requested restock of supplies.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Computed, recorded and proofread data or reports.
Cashier
Kohl's Department Store
Altoona, Pa
11.2017 - 02.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Food Service Member
Delgrossos Amusement Park
Tipton, Pa
05.2016 - 08.2016
- Verified accuracy of orders before delivering them to customers.
- Assisted cooks with meal preparation activities when needed.
- Replenished supplies of beverages, napkins, silverware and other items during shifts.
- Prepared hot food items such as burgers, sandwiches, paninis and salads according to customer orders.
- Operated cash register system to process payments from customers.
- Performed opening and closing duties such as cleaning counters, restocking supplies and balancing cash drawers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
Education
Cosmetology License - Cosmetology
The Salon Professional Academy - Altoona
Altoona, PA03-2020
High School Diploma -
Altoona Area High School
06.2018
Cosmetologist -
The Salon Professional Academy
06.2018
BBA - Health Policy and Administration
Penn State World Campus
Skills
- Teamwork
- Computer literacy
- Organization
- Work ethic
- Critical thinking
- Mathematics
- Negotiation
- Sales
- Time management
- Problem solving
- Learning
- Detail oriented
- Tech savvy
- Marketing
- Dependable
- Customer Service
- Customer Preferences
- Sales Expertise
- Operating Forklift
- Customer Satisfaction
- Reading Comprehension
- Transportation Logistics
- Fleet Dispatching
- Workload Delegation
- Critical Thinking
- Determining Metrics
- Project Requirements
- Logistics Procedures
- Transportation and Logistics Coordination
- Accounting Principles Knowledge
- Inventory Management
- Insurance Verification
- Appointment Scheduling
- HIPAA Compliance
- Office Administration
Certification
Certification in Logistics and Materials Management
Cosmetology
Timeline
Cosmetologist
Heavenly Styles Salon
07.2023 - Current
Internet Sales Consultant
Elk County Ammo & Arms
04.2022 - 06.2022
Patient Access Representative
Penn Highlands Elk
12.2021 - 01.2022
Sales Associate
Sleep Number
08.2021 - 12.2021
Cosmetologist/Lash Tech
Outkast Kuts Salon
03.2020 - 06.2021
Bridal Dress Specialist
Davids
12.2018 - 07.2019
Office Assistant
Delgrossos Amusement Park
05.2018 - 08.2018
Cashier
Kohl's Department Store
11.2017 - 02.2018
Food Service Member
Delgrossos Amusement Park
05.2016 - 08.2016
Cosmetology License - Cosmetology
The Salon Professional Academy - Altoona
High School Diploma -
Altoona Area High School
Cosmetologist -
The Salon Professional Academy
BBA - Health Policy and Administration
Penn State World Campus
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