Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Kaylee Rannazzisi

Dix Hills,NY

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 4.5 years of extensive leadership experience in Chick-Fil-A. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

5
5
years of professional experience

Work History

Team Leader Manager

Noah Levy
12.2022 - Current
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.

Restaurant Team Member

Bryan Beasley
03.2018 - 12.2022
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Greeted customers at drive-thru and took food orders.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Recorded orders by answering customer questions and entering requests in system.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Education

Bachelor of Science - Business Management

SUNY Farmingdale
Farmingdale, NY
05.2023

Associate of Arts - Liberal Arts General-Studies

Suffolk County Community College
Brentwood, NY
05.2021

Skills

  • Inventory Control Processes
  • Stretching Expertise
  • Customer Loyalty
  • Training Initiatives
  • Maintaining Clean Work Area

Volunteer

Island Harvest 2019-present

Island Harvest Food Bank is a leading hunger-relief organization with a mission to end hunger and reduce food waste on Long Island. Island Harvest is among the region’s foremost agencies in emergency response readiness for food, product, resource distribution and support, and is a member of Feeding America, the nation’s leading domestic hunger-relief organization.

Timeline

Team Leader Manager

Noah Levy
12.2022 - Current

Restaurant Team Member

Bryan Beasley
03.2018 - 12.2022

Bachelor of Science - Business Management

SUNY Farmingdale

Associate of Arts - Liberal Arts General-Studies

Suffolk County Community College

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Kaylee Rannazzisi