Kaylee Rate
Early Education Teacher
Great Falls,MT
Summary
Confident and energetic new Customer Service Advocate, passionate about serving clients. Thrives in a challenging and fast-paced environment. Able to interact freely with clientele and resolve issues quickly. Now looking for a rewarding position where I can serve customers and grow buyer satisfaction.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Volunteer
YWCA, Dandilion Foundation
Great Falls, MT
06.2016 - Current
- Managed Halloween Fundraisers
- Assisted in Color Fun Runs
- Prepare candle light vigils
- Hosted YWCA booths at family connections fairs and Expos
Preschool Lead Teacher
Little Learners Academy
Great Falls, MT
06.2014 - Current
- Develop instructional activities to build background knowledge and thinking skills
- Provide an attractive and well-kept classroom that encourages creativity and exploration
- Create a nurturing and positive learning environment that enables each child/customer to develop their potential
- Monitor and maintain the quality of supplies, equipment and materials in the classroom
- Keep documentation of children’s growth, development and behavior
Women's Advocate
YWCA
Great Falls , MT
08.2016 - 07.2017
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Documented risk to each client and context of concerns
- Increased customer satisfaction and repeat business through a relentless pursuit of resolutions to problems arising from Domestic Violence, protecting company reputation and loyal client base
- Build safety plans to lower the risk of crisis and intervened in specific manners outlined by procedures
Education
High School Diploma -
Charles M. Russel High School
Great Falls MT 08.2012 - 06.2015
Skills
Team collaboration
Complaint resolution
Creative problem solving
Recordkeeping strengths
Good listening skills
Staff education and training
Lesson Planning
Multitasking abilities
Data management
Customer service
First Aid/CPR
Computer proficiency
References
- Amy Linder (Operations Director for Benefis) (406) 868-5041
- James Hendershot (Owner of Little Learners Academy) (406) 781-7891
- Kim Davis (Owner of Big Sky Medical Claims) (406) 799-9054
- Jennifer Whiteford (Office manager/bookkeeper) (406) 868-3721
Timeline
Women's Advocate
YWCA
08.2016 - 07.2017
Volunteer
YWCA, Dandilion Foundation
06.2016 - Current
Preschool Lead Teacher
Little Learners Academy
06.2014 - Current
High School Diploma -
Charles M. Russel High School
08.2012 - 06.2015