I have been working in customer service for about 10 years now, in both volunteer work and in retail. I am open to trying new occupations. I have a knowledge of ASL that I took for 2 years, I am still utilizing today.
Overview
10
10
years of professional experience
Work History
Kennel Technician
Countryside Pet Resort, Training & Event Center
12.2022 - 04.2024
Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Enhanced animal socialization skills through daily interaction and playtime activities.
Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
Prepared and administered medications and treatments as prescribed by veterinarian.
Documented animals' weight, size and condition in computer system for review by senior staff.
Took approximately 30 to 40 calls and emails per day
Equestrian Assistant
Infinity Farms
07.2022 - 12.2022
Bailed hay bags
Cleaned Barns
Fed 9 horses and a donkey
Cleaned paddocks
Put together grain and supplements for the next shift
Dispose of debris in the muck buckets
Checked animals for injuries or medical issues
Retail Sales Associate
Social Coffeehouse
03.2022 - 12.2022
Bust/tables
Check IDs for alcoholic beverages
Mastered making sophisticated barista drinks
Cleaned and replenished retail items
Assisted consumers with any questions or concerns they might have
Take patrons orders at front of house
Office Personnel, Customer Service Representative
Cheseldine Carwash
07.2014 - 12.2022
I worked here on an as needed bases.
Assisted with counting drawers and making deposits
Accommodated customers at the front counter
Vacuumed interior mats on vehicles
Wiped down exterior of vehicles
Sorted money and maintain currency exchange
Retail Associate
Dunkin Donuts
05.2018 - 03.2022
Assisted patrons with questions they might have
If there is a problem with their items or the shoppers bought something we didn't have at the moment, fix the problem discreetly or offer them a different item for the same price
Make drinks efficiently and properly for the customers to have the best care
Restocked items such as beans, boxes, cups, syrups, etc.
Count drawers and made deposit slips
Took orders in the drive thru and at front of house
Volunteer
St. Johns Summer Camp
06.2017 - 07.2017
I volunteered for one summer.
Looked after students during lunch and at class time
Assisted the main instructor
Spruced up classrooms when student left
Equestrian Summer Camp Volunteer
A Moment In Time
06.2016 - 08.2016
Scrubbed troughs
Rebuilt wooden fences
Instructed students
Fed animals hay and grain
Bathed animals
Education
No Degree - Business of Administration
College of Southern Maryland
22950 Hollywood Rd, Leonardtown, MD 20650
High School Diploma -
Chopticon Highschool
25390 Colton Point Rd, Morganza, MD 20660
06.2021
Skills
Excellent communication Skills
Fast memorization and precise math skills
Hardworking and self-motivated
Exceptional at following protocol
Very organized and quick to action
Timeline
Kennel Technician
Countryside Pet Resort, Training & Event Center
12.2022 - 04.2024
Equestrian Assistant
Infinity Farms
07.2022 - 12.2022
Retail Sales Associate
Social Coffeehouse
03.2022 - 12.2022
Retail Associate
Dunkin Donuts
05.2018 - 03.2022
Volunteer
St. Johns Summer Camp
06.2017 - 07.2017
Equestrian Summer Camp Volunteer
A Moment In Time
06.2016 - 08.2016
Office Personnel, Customer Service Representative
Cheseldine Carwash
07.2014 - 12.2022
No Degree - Business of Administration
College of Southern Maryland
High School Diploma -
Chopticon Highschool
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