Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Reilly

Fort Bragg,NC

Summary

I have been working in customer service for about 10 years now, in both volunteer work and in retail. I am open to trying new occupations. I have a knowledge of ASL that I took for 2 years, I am still utilizing today.

Overview

10
10
years of professional experience

Work History

Kennel Technician

Countryside Pet Resort, Training & Event Center
12.2022 - 04.2024
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Took approximately 30 to 40 calls and emails per day

Equestrian Assistant

Infinity Farms
07.2022 - 12.2022
    • Bailed hay bags
    • Cleaned Barns
    • Fed 9 horses and a donkey
    • Cleaned paddocks
    • Put together grain and supplements for the next shift
    • Dispose of debris in the muck buckets
    • Checked animals for injuries or medical issues

Retail Sales Associate

Social Coffeehouse
03.2022 - 12.2022
    • Bust/tables
    • Check IDs for alcoholic beverages
    • Mastered making sophisticated barista drinks
    • Cleaned and replenished retail items
    • Assisted consumers with any questions or concerns they might have
    • Take patrons orders at front of house

Office Personnel, Customer Service Representative

Cheseldine Carwash
07.2014 - 12.2022

    I worked here on an as needed bases.

    • Assisted with counting drawers and making deposits
    • Accommodated customers at the front counter
    • Vacuumed interior mats on vehicles
    • Wiped down exterior of vehicles
    • Sorted money and maintain currency exchange

Retail Associate

Dunkin Donuts
05.2018 - 03.2022
    • Assisted patrons with questions they might have
    • If there is a problem with their items or the shoppers bought something we didn't have at the moment, fix the problem discreetly or offer them a different item for the same price
    • Make drinks efficiently and properly for the customers to have the best care
    • Restocked items such as beans, boxes, cups, syrups, etc.
    • Count drawers and made deposit slips
    • Took orders in the drive thru and at front of house

Volunteer

St. Johns Summer Camp
06.2017 - 07.2017

I volunteered for one summer.

  • Looked after students during lunch and at class time
  • Assisted the main instructor
  • Spruced up classrooms when student left

Equestrian Summer Camp Volunteer

A Moment In Time
06.2016 - 08.2016
    • Scrubbed troughs
    • Rebuilt wooden fences
    • Instructed students
    • Fed animals hay and grain
    • Bathed animals

Education

No Degree - Business of Administration

College of Southern Maryland
22950 Hollywood Rd, Leonardtown, MD 20650

High School Diploma -

Chopticon Highschool
25390 Colton Point Rd, Morganza, MD 20660
06.2021

Skills

  • Excellent communication Skills
  • Fast memorization and precise math skills
  • Hardworking and self-motivated
  • Exceptional at following protocol
  • Very organized and quick to action

Timeline

Kennel Technician

Countryside Pet Resort, Training & Event Center
12.2022 - 04.2024

Equestrian Assistant

Infinity Farms
07.2022 - 12.2022

Retail Sales Associate

Social Coffeehouse
03.2022 - 12.2022

Retail Associate

Dunkin Donuts
05.2018 - 03.2022

Volunteer

St. Johns Summer Camp
06.2017 - 07.2017

Equestrian Summer Camp Volunteer

A Moment In Time
06.2016 - 08.2016

Office Personnel, Customer Service Representative

Cheseldine Carwash
07.2014 - 12.2022

No Degree - Business of Administration

College of Southern Maryland

High School Diploma -

Chopticon Highschool
Kaylee Reilly