Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Kaylee Reyes

McKinney,TX

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Contact Center Specialist I

PENNYMAC
05.2024 - Current
  • Making outbound calls in a timely manner using an automated software system to consumers inquiring about options for a new purchase of property, an existing borrower and current rates
  • Ensuring transfers to the appropriate department for assistance of current clients or new client needs and generating potential leads for a close out in sales once interested in services and quotes

CSR Open Access- Call Center

LifePath Systems
11.2022 - 05.2024
  • Redirecting phone calls to appropriate departments, inserting medical inquiries for patients who need assistance with medication updates, questions and refills, scheduling appointments for doctor's and nurse practitioners, providing general information to patients and community of intake process and any other questions and concerns they may have
  • Provides assistance to clients
  • Answers phone and assisting clients with changes
  • Created customer appointments
  • Maintained up-to-date knowledge of customer accounts
  • Ability to work independently and efficiently in a timely manner
  • Ability to create strategy plans and solutions to resolve customer complaints

Behavior Technician

Life Skills Autism Academy
04.2022 - 08.2022
  • As a behavior technician, I worked under supervision of each BCBA responsible for every child on my case load
  • Duties assigned to me also included associating behavior with play therapy, cognitive and academics, actively working on hygienic and basic life skills, teaching my clients how to cope and manage over stimulation and interacting with parents to inform them and update them on progression and concerns
  • My experience also included data collection for insurance purposes and appropriate hours for submitting, clinical needs during cancellations of sessions, floating such as fill ins for other technicians such as breaks and absences, frequent rotations

Front Line Therapist

Behavior Network
11.2021 - 04.2022
  • My responsibilities as a front line therapist include working with small children preparing them for school, providing a safe environment for learning and improving cognitive skills, interacting and informing parents on improvement and progression throughout sessions, collecting data for programs implemented by facility and BCBA's
  • I also worked under supervision, with small case loads with children under 7 and reported back to management frequently
  • As a productive member during cancellations with clients, I did clinical work involving floating, fill ins and activities for lessons

Senior Credit Analyst

Creditforhomeloans.com
09.2020 - 08.2021
  • Responding to online mortgage inquiries, making inbound/outbound calls, analyze and investigate credit reports, enrolling clients into credit plans to qualify for a home loan, providing credit education and knowledge, auditing negative items on report, working closely with lenders, prequalifying for the next necessary steps
  • My accomplishments: Becoming a top seller for the company and having a high success rate for candidates who completed the program, Helping qualify clients with them being able to pursue their dream home and using a trusted method to resolve credit issues

Customer Lending Representative

LoanDepot
05.2017 - 11.2017
  • My job description included handling high volume outbound calls, responding to inquiries for funding and lending, pre qualifying clients for credit approval and background, working closely with lenders by gathering information, transferring candidates for rates and loans to close

Education

High school - General Studies

Allen High School
Allen, TX
06.2013

Skills

  • Sales
  • Customer Support
  • Call Center
  • Behavioral Therapy
  • Credit Analyst
  • Scheduling

Certification

  • CPR/BLS, 12/01/23, 12/01/25
  • First Aid, 04/01/22, 04/01/24
  • Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Sales Contact Center Specialist I

PENNYMAC
05.2024 - Current

CSR Open Access- Call Center

LifePath Systems
11.2022 - 05.2024

Behavior Technician

Life Skills Autism Academy
04.2022 - 08.2022

Front Line Therapist

Behavior Network
11.2021 - 04.2022

Senior Credit Analyst

Creditforhomeloans.com
09.2020 - 08.2021

Customer Lending Representative

LoanDepot
05.2017 - 11.2017
  • CPR/BLS, 12/01/23, 12/01/25
  • First Aid, 04/01/22, 04/01/24
  • Driver's License

High school - General Studies

Allen High School

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Kaylee Reyes