Kaylee Riegle
Commerce Township
Summary
Food service professional with proven track record of enhancing customer satisfaction and maintaining operational efficiency. Known for reliable collaboration and adaptability to changing needs. Team player with expertise in food handling and customer service, valued for positive attitude and commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Associate
Speedway Gas Station
05.2021 - Current
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Maintained cleanliness and organization of food preparation areas, adhering to safety standards.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Collaborated with team members to improve workflow and enhance service delivery efficiency.
- Trained new associates on operational procedures and customer service best practices.
- Implemented improvements in food handling processes, ensuring compliance with health regulations.
- Monitored product quality continuously, addressing issues proactively to maintain high standards.
- Prepared recipe components by measuring, washing, cutting and portioning materials.
- Resolved customer complaints quickly and professionally, maintaining a positive brand image for the establishment.
- Collaborated with fellow team members to ensure smooth operations during busy periods, reducing wait times for customers.
- Improved customer satisfaction by providing friendly and efficient service in a fast-paced environment.
- Adhered to portion control guidelines when preparing dishes, reducing food wastage without compromising quality.
- Cooked food per standard recipes with understanding of safe temperatures and cooking procedures.
- Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
- Prepared customized meals according to individual customer dietary needs and preferences, enhancing overall dining experience.
- Cleaned tools, plates, trays, and areas according to requirements.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Family Caregiver
Self-employeed
04.2022 - 04.2023
- Provided compassionate care and support to individuals with diverse needs.
- Developed personalized care plans to enhance daily living and overall well-being.
- Assisted with medication management and adherence for optimal health outcomes.
- Coordinated transportation and appointments, ensuring timely access to essential services.
- Monitored physical and emotional health, promptly addressing any concerns or changes.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Pet Sitter
Self-employeed
09.2016 - 12.2019
- Provided daily care for various pets, ensuring their health and well-being.
- Developed customized feeding and exercise plans tailored to individual pet needs.
- Monitored pet environments for safety hazards, implementing corrective measures as needed.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
Team Leader
Burger King
08.2012 - 06.2017
- Trained and mentored new team members on customer service and operational standards.
- Implemented process improvements, enhancing speed of service during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Ensured compliance with health and safety regulations, maintaining a clean work environment.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
- Trained newly hired employees on routine tasks and customer service.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Processed orders on POS system and accepted cash and charge payments.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
No Degree - Business
Oakland Community College
Waterford, MI01-2027
High School Diploma -
Walled Lake Northern
Commerce, MI05-2012
Skills
- Food safety
- Food preparation
- Safe food handling
- Sanitation procedures
- Food safety compliance
- Allergen awareness
- Portion control
- Positive attitude
- Strong work ethic
- Team oriented
Certification
- Certified Vet Assistant, Schoolcraft - 2021
Timeline
Family Caregiver
Self-employeed
04.2022 - 04.2023
Food Associate
Speedway Gas Station
05.2021 - Current
Pet Sitter
Self-employeed
09.2016 - 12.2019
Team Leader
Burger King
08.2012 - 06.2017
No Degree - Business
Oakland Community College
High School Diploma -
Walled Lake Northern