Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kaylee Robinson

Bellevue,NE

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Patient Financial Counselor

Nebraska Medicine
Omaha, NE
09.2023 - Current
  • Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
  • Maintained accurate records of all authorization activities in the database system.
  • Cooperated with internal team members in troubleshooting and resolving any discrepancies or issues associated with prior authorizations.
  • Analyzed trends in denials and approvals to identify areas for departmental improvement.
  • Assisted patients in understanding their financial responsibilities related to healthcare.
  • Screened patients for eligibility of state, local, and federal assistance programs.

Patient Financial Counselor

Nebraska Medicine
05.2023 - 09.2023
  • Assessed patient financial qualifications and provided guidance on available financial resources
  • Developed and implemented payment plans to ensure timely payment of accounts
  • Maintained up-to-date knowledge of billing regulations and insurance policies
  • Effectively communicated with patients and families to ensure a positive experience during all aspects of the billing process
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Responded to inquiries by directing calls to appropriate personnel.

Sr. Patient Access Associate

Nebraska Medicine
03.2021 - 05.2023
  • Verified patient information in order to ensure accuracy of data entry into the system.
  • Resolved customer inquiries or complaints promptly and courteously.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Collaborated with management team in developing strategies for improving efficiency of the registration process.

Office Assistant

The Nebraska Masonic Home
11.2018 - 03.2021
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Assisted with special projects as needed by researching information on the internet or through other sources.

Telephone Interviewer/Trainer

Gallup
11.2016 - 11.2018
  • Actively trained and mentored new telephone interviewers on the job and in a classroom setting
  • Monitored the performance of telephone interviewers, providing advice and guidance to improve their performance
  • Conducted outbound calls in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency
  • Compiled and recorded results and data from interview or survey, using computer software.

Education

High School Diploma -

Bellevue East High School at Bellevue
05.2017

Skills

  • Staff training and mentoring
  • Insurance Verification
  • Data Entry

Certification

  • Certified Patient Financial Services Specialist, Nebraska Medicine, 06/01/23
  • Certified Patient Access Specialist, Nebraska Medicine, 06/01/23
  • Basic Life Support, Nebraska Medicine, 04/01/23

Additional Information

Training New Employees, Patient Health Information Access, Claims Handling and Coverage, Verification, Assessed patient financial qualifications and provided guidance on available financial resources., Developed and implemented payment plans to ensure timely payment of accounts., Maintained uptodate knowledge of billing regulations and insurance policies., Effectively communicated with patients and families to ensure a positive experience during all aspects of the billing process., Collected and entered patient demographic and insurance data into computer database to establish patient's medical record., Responded to inquiries by directing calls to appropriate personnel., Facilitated communication between patients and various departments and staff., Helped address client complaints through timely corrective actions and appropriate referrals., Collaborated with staff in developing new recreational activities., Answered incoming calls., Engaged residents through events, small groups, and personal attention., Actively trained and mentored new telephone interviewers on the job and in a classroom setting., Monitored the performance of telephone interviewers, providing advice and guidance to improve their performance., Conducted outbound calls in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency., Compiled and recorded results and data from interview or survey, using computer software.

Timeline

Sr. Patient Financial Counselor

Nebraska Medicine
09.2023 - Current

Patient Financial Counselor

Nebraska Medicine
05.2023 - 09.2023

Sr. Patient Access Associate

Nebraska Medicine
03.2021 - 05.2023

Office Assistant

The Nebraska Masonic Home
11.2018 - 03.2021

Telephone Interviewer/Trainer

Gallup
11.2016 - 11.2018

High School Diploma -

Bellevue East High School at Bellevue

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Kaylee Robinson