Kaylee Rogers
Lone Tree,CO
Summary
Experienced customer service professional with a proven track record of delivering exceptional experiences in dynamic, fast-paced environments. Since beginning my career at 16, I've developed a passion for engaging with diverse teams and clients, excelling in both independent roles and collaborative settings. Known for bringing energy, professionalism, and a positive attitude to every interaction, I consistently represent organizations in a memorable and impactful way. Adaptable and eager to embrace new challenges, I thrive in hands-on roles where I can contribute to organizational success while building lasting customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Trainer
Self Employed Services
Castle Rock, CO
05.2024 - Current
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- Recommended modifications of exercises to help participants avoid injuries.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Developed personalized fitness programs for clients based on their individual goals and needs.
Server
Country Club at Castle Pines
Castle Rock, CO
07.2022 - Current
- I greeted customers, answered questions, and recommended specials to increase the guest experience.
- Demonstrated extensive knowledge of all menu offerings.
- Took orders from customers accurately and in a timely manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
- Served at upscale private parties, plated dinners, and special events, ensuring high-quality service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Flight Attendant
SkyWest Airlines
Denver, CO
05.2021 - 07.2022
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Responded to medical emergencies as needed during flights.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
Server
Blanco Tacos+Tequila
Phoenix, AZ
03.2018 - 07.2021
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Sales Associate
Celebrity Tanning
Tucson, AZ
05.2015 - 05.2017
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Cultivated strong customer relationships by establishing personal connections.
Education
High School Diploma -
Marina High School
Marana, AZ05-2015
Some College (No Degree) - General Studies
Pima Community College
Tucson, AZSkills
- Fitness program development
- Communication
- Client progress and evaluation
- Representing company culture and values
- Time management
- Relationship building
Affiliations
- Skiing
- Camping
- Fitness Training
- Travel
Languages
English
Native/ Bilingual
American Sign Language
Limited
Accomplishments
- Completed Flight Attendant Training
- Certified Personal Trainer
- Promoted training role for onboard staff
Certification
- Certified Personal Trainer
- CPR Certified
References
References available upon request.
Timeline
Personal Trainer
Self Employed Services
05.2024 - Current
Server
Country Club at Castle Pines
07.2022 - Current
Flight Attendant
SkyWest Airlines
05.2021 - 07.2022
Server
Blanco Tacos+Tequila
03.2018 - 07.2021
Sales Associate
Celebrity Tanning
05.2015 - 05.2017
High School Diploma -
Marina High School
Some College (No Degree) - General Studies
Pima Community College
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