Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Rosa

Culver City,CA

Summary

Highly personable and skilled in customer service, with a background as a restaurant associate where I served, delivered, and was a host. I possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.

Overview

9
9
years of professional experience

Work History

Associate - Level 4

In-N-Out Burger
Sunnyvale, CA
10.2015 - 06.2016
  • Worked efficiently and productively in a fast-paced environment.
  • Trained and supervised new employees to ensure the quality of the product.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Maintained proper food handling safety practices during product preparation.

Associate - Delivery and Server

The Golden Mushroom Restaurant
Santa Clara, CA
07.2016 - 08.2018
  • Provided exceptional service to guests in a fast-paced environment, delivering food and drinks, while maintaining high standards of customer satisfaction.
  • I interacted with regular customers, building strong relationships, and ensuring a positive dining experience.
  • Developed multitasking skills by managing food orders, beverage service, and customer inquiries simultaneously.
  • Gained experience in bartending, handling beer service, and basic drink preparation in a limited bar setting.
  • Delivered food orders to customers, fostering positive relationships with both guests and staff.
  • Adapted to challenges, learned from mistakes, and consistently improved performance through ongoing learning opportunities.
  • Demonstrated quick thinking and time management to efficiently serve guests during peak hours.

PR Specialist

RPA - Rubin Postaer and Associates
Santa Monica, CA
10.2021 - Current
  • Played a pivotal role in crafting the strategic approach for Homes.com's high-profile debut during the 2024 Super Bowl LVIII, provided a compelling pitch strategy, and spearheaded the drafting of the press release.
  • Successfully executed outreach efforts to secure coverage in publications.
  • Contributed to the development of an innovative pitch strategy for Apartments.com’s 2024 Super Bowl campaign, resulting in a standout approach. I took charge of writing the press release and effectively pitched it to media outlets, facilitating coverage and exposure.
  • Crafted numerous pitches, resulting in successful campaign coverage placements in trades.
  • Initiated and facilitated reporter meetings with the Chief Creative Officer and Creative Directors, promoting engaging discussions which led to coverage in a top ad trade.
  • PR lead on the social media team and responsible for conceptualizing content for various platforms including Instagram, Facebook, LinkedIn, and Twitter.
  • Launched the agency's TikTok.
  • Post often to agency-owned channels (LinkedIn, Twitter, Instagram).
  • Responsible for strategic management and decision-making regarding the allocation of resources for paid and organic content across social media channels.
  • Engaged in daily agency marketing activities, including proactive pursuit of press opportunities, coordinating executive meetings with reporters, and conducting thorough research to identify potential awards and conferences, podcasts, etc., for associate participation, responsible for nominating individuals for awards and drafting award submissions showcasing their achievements and contributions.
  • Constantly seeking opportunities to promote the agency's clients through strategic marketing initiatives, particularly during campaign launches. Key clients include American Honda, Acura, Farmers Insurance, Apartments.com, Homes.com, Pocky, ampm, and ARCO.
  • Conducting weekly status meetings with the VP of Public Relations, the Director of Marketing, and the Marketing Coordinator to ensure alignment and progress on key initiatives.
  • Utilizing Cision and other PR platforms extensively to streamline and enhance public relations efforts.
  • Engaging in daily monitoring of news headlines from various publications, such as Adweek, AdAge, Campaign US, The Drum, New York Times, and Wall Street Journal, to stay abreast of industry trends and developments.
  • Overseeing quarterly meetings with client account leads to review upcoming campaign decks, actively identifying, and capitalizing on PR opportunities to enhance client exposure and brand positioning.
  • Overseeing quarterly meetings with client media leads to review media buys, strategies, and identify PR opportunities.
  • Collaborated with creative teams to develop visuals that effectively communicated messages to target audiences.
  • Established and sustained strong relationships with reporters at key publications, including Morning Brew, Campaign US, Ad Age, and Adweek, resulting in successful media placements and ongoing collaboration.
  • Developed and crafted compelling byline topics that are timely, resonate with target audiences, and align with strategic objectives.
  • Proficient in Microsoft Office.
  • Created content for internal communications, such as newsletters and employee announcements.
  • Tracked competitors' activity to stay ahead of the competition.

Education

Bachelor of Arts - Sociology

University of California, Santa Barbara
Santa Barbara, CA
09-2020

Skills

  • Hostess support
  • Food delivery
  • Hospitality service expertise
  • Food handling safety

Timeline

PR Specialist

RPA - Rubin Postaer and Associates
10.2021 - Current

Associate - Delivery and Server

The Golden Mushroom Restaurant
07.2016 - 08.2018

Associate - Level 4

In-N-Out Burger
10.2015 - 06.2016

Bachelor of Arts - Sociology

University of California, Santa Barbara

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Kaylee Rosa