Kaylee Rosenberger
Flowery Branch,GA
Summary
Diversely skilled healthcare administration professional with over 12 years of experience in project, operations, event and personnel management for fast paced physician practices. Adept at innovatively working through challenges to produce positive outcomes and support team performance goals. Continued success in driving business development, coupled with streamlining logistics and systems to support service-line endeavors.
Overview
14
14
years of professional experience
Work History
Practice Coordinator III
Northside Hospital
09.2020 - Current
- Oversee accounting, financial reporting, personnel management, corporate compliance and overall operations for five high-volume hospital owned physician practice locations
- Lead monthly collaborative strategy meetings with physicians, APPs and department management
- Developed monthly service-line CME: Sports Medicine Speaker Series to provide on-going continuing education opportunities for Northside-wide personnel
- Successfully transitioned privately owned company with over 35 employees into corporate based ownership
- Spearheaded opening of fouradditional full time practice locations in 3 months time, including two renovation projects
- Direct day-to-day administrative and operational functions for 5 practice locations, providing guidance and leadership to over 50 employees across multiple disciplines including: 7 physicians, 9 APPs and support staff
- Collaborate with corporate leadership and across multi-department platforms to both integrate and maintain policies, procedures and special projects
- Coordinated systematic process for new physician services from initial procedure introduction through procedure implementation: Iovera, Coolief, Tenjet, Lipogems
- Spearheaded implementation of three EHR and Practice Management platforms: Athena; ExScribe; Cerner
- Manage additional office based ancillary service lines: Physical Therapy and Ambulatory MRI
- Maintain practice compliance to healthcare regulations - including, but not limited to: Revenue Integrity, HIS, HIPAA, Life Safety, Infection Prevention, MIPS, Human Resources and Workman's Compensation
Physician Practice Operations Manager
Sports Medicine South
01.2012 - 09.2020
- Oversaw all day-to-day operations for high-volume privately owned practice with patient base of over 35,000 lives
- Managed $1.5 million facility renovation project (2012) and $1.7 million MRI department addition (2013)
- Developed and updated both company wide and department specific policies, procedures and workflows, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development, competencies and continuing education to employees.
- Successfully negotiated vendor contract renewals and implemented new service-lines to create increased revenue.
- Oversaw financial reports/matrix including income statements, balance sheets and cash flow statements to collaboratively evaluate with CEO
- Provided high level customer service in elevated patient related circumstances to reconcile concerns and improve satisfaction
- Coordinated physician/APP recruitment to include contract negotiations and onboarding
Director of Human Resources & Marketing
Sports Medicine South
06.2011 - 09.2020
- Led start-up of official HR Department for Sports Medicine South, including HR program planning & implementation, development of Employee Handbook, reconstruction of policies & procedures, and initiating employee review system.
- Streamlined annual review process and developed comprehensive appraisal system used by Senior Management when evaluating employees. Analyze data provided by appraisal system in order to create Employee Review Summary, highlighting strengths, weakness, and goals. Create action plans for necessary employees and ensure complete documentation and follow through.
- Developed system for New Hire Orientation, Training Competency Standards, and Continuing Education Incentives.
- Managed both internal and external communications through Social Media outlets, including Facebook, Instagram and company's website. Implemented internal tier of communication to allow for organized route of communication flow
- Coordinate company and community marketing events. Past & current managed events include: company monthly outings, Annual Christmas Party, Annual Summer Outing, Provider Retreat, Gwinnett Touchdown Club Player of the Month, Not-for-Profit Sponsorship Partnered Events (Race for Autism, Gwinnett High Schools, etc.)
Teacher, Middle School Math
Gwinnett County School System
08.2010 - 05.2011
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons across two different grade levels and four different curriculums
- Achieved 100% pass rate of student's state required Math standardized testing across all curriculums
- Integrated new technology platforms into student projects and resources
- Volunteered as middle school cheer coach
Freelancer, Event Management & Graphic Design
Self
05.2010 - 07.2022
- Researched assigned events and identified possible partnerships aligned with event concepts.
- Organized brainstorming sessions with client and developed vision boards for future event
- Sourced and collaborated with industry vendors to achieve event design and logistical goals
- Reviewed and negotiated vendor contracts
- Supervised onsite team of caterers, audio-visual technicians and facility management team.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed custom invitation suite designs and print elements for event
- Created design work for logos, print, digital sales and marketing campaigns.
- Worked with clients to gather and define requirements, establish scopes and manage project logistics.
Education
Bachelor of Science - Marketing And Business Administration
The University of Alabama
Tuscaloosa, AL05.2010
Skills
- Project & Workflow Management
- Policy and Procedure Development
- Human Resource & Employee Management
- Medical Programs Implementation
- Technology Optimization
- Health and Wellness Education
- Regulatory and Statutory Compliance
- Business Operations
- Sales and Marketing Methods
- Advanced knowledge in Microsoft Office, Cerner, ExScribe, Athena Health, Phreesia, Adobe Photoshop
Special Projects
- Gwinnett Touchdown Club Fellowship Golf Tournament; Lead Event Coordinator (2014-present)
- producing $24,000 in scholarships to local high school athletes annually
- Managing Editor, Gwinnett Sports Medicine Magazine (2012-2018)
- CME: Sports Medicine Speaker Series (2018 - present)
Timeline
Practice Coordinator III
Northside Hospital
09.2020 - Current
Physician Practice Operations Manager
Sports Medicine South
01.2012 - 09.2020
Director of Human Resources & Marketing
Sports Medicine South
06.2011 - 09.2020
Teacher, Middle School Math
Gwinnett County School System
08.2010 - 05.2011
Freelancer, Event Management & Graphic Design
Self
05.2010 - 07.2022
Bachelor of Science - Marketing And Business Administration
The University of Alabama
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