Kaylee Saechao
Anchorage
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Credit Union One
12.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Educated and engaged customers with new bank products and services.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Ultra Beauty
Ulta
04.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Restaurant Server
Kenny's Kitchen
06.2021 - 10.2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Stocked server areas with supplies before, during and after shifts
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Completed opening and closing checklists to facilitate smooth restaurant operations
- Calculated charges, issued table checks and collected payments from customers
- Collaborated with host, bus person and cook to serve up food and beverage options
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
Coffee Barista
Starbucks
09.2020 - 05.2021
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Greeted guests with pleasant smile and superior customer service
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Received and accurately processed customer payments
- Maintained highest standards of conduct and service to support company reputation
- Educated customers on beverage menu items and provided samples of daily brews
- Gave details on coffee blends and preparation descriptions to customers
- Always help other baristas if they needed it
- Checked temperatures of freezers, refrigerators and heating equipment
- Supported store manager with recruiting, interviewing and hiring baristas
Education
High School Diploma -
East Hight School
Anchorage, AK05.2021
Skills
- Customer Support
- Customer Service
- Verbal Communication
- Credit card payment processing
- Problem Resolution
- Problem-solving abilities
- High-energy attitude
- Customer relations
- Store maintenance
- Financial transactions
- Relationship building
- Customer support
- Transaction processing
- Banking
- Member onboarding
- Computer skills
- Microsoft office
- Understanding customer needs
- Account updating
Timeline
Member Service Representative
Credit Union One
12.2022 - 01.2023
Ultra Beauty
Ulta
04.2022 - 07.2022
Restaurant Server
Kenny's Kitchen
06.2021 - 10.2021
Coffee Barista
Starbucks
09.2020 - 05.2021
High School Diploma -
East Hight School
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