Kaylee Sanchez
Blakeslee,PA
Summary
Dynamic professional with extensive experience at St. Luke's University Health Network excels in patient care and clerical roles in healthcare. Proven ability to enhance patient satisfaction through effective communication, and problem-solving skills. Recognized for maintaining confidentiality and optimizing workflows, ensuring seamless operations in fast-paced medical environments.
Overview
4
4
years of professional experience
Work History
Reading Room Liason
St Luke's University Health Network
Bethlehem, PA
08.2024 - Current
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Main communication that occurs between radiologists, physicians, physician assistants, nurse practitioners, and additional clinical and clerical staff.
- Burn outside and inside imaging onto CDs.
Medical Receptionist
St Luke's University Health Network
Wind Gap, PA
09.2021 - 08.2024
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
High School Diploma -
Pleasant Valley School District
Brodheadsville, PA05-2021
Associate of Science -
Northampton Community College
Bethlehem, PASkills
- Patient scheduling
- Insurance verification
- Medical record management
- Customer service
- Communication skills
- Team collaboration
- Attention to detail
- Time management
- Conflict resolution
- Problem solving
- Assertiveness
Languages
English
Full Professional
References
References available upon request.
Timeline
Reading Room Liason
St Luke's University Health Network
08.2024 - Current
Medical Receptionist
St Luke's University Health Network
09.2021 - 08.2024
High School Diploma -
Pleasant Valley School District
Associate of Science -
Northampton Community College
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