Kaylee Sellars
Henderson,KY
Summary
- Dynamic and results-oriented professional with extensive experience in office management and customer service, notably at The Learning Academy-A Nature School LLC. Excelled in staff training and development, enhancing team efficiency by over 20%. Skilled in office administration and relationship building, adept at creating positive environments and streamlining operations for maximum efficiency and client satisfaction.
- Detail-focused with strong background in administrative office management. Successfully streamlined office operations and improved workflow efficiency in previous roles. Demonstrated expertise in team leadership and organizational skills.
Overview
9
9
years of professional experience
Work History
Administrative Office Manager
The Learning Academy-A Nature School LLC
04.2024 - Current
- Manage staff and children within the center guiding them on following and maintaining state regulations we are required to meet such as proper hand washing, proper diaper changing steps, cleaning protocol.
- Answer phone calls and emails about future/current enrollments.
- Help parents get their children into Bright wheel (app) that allows parents to communicate with staff and keep up with children’s day to day activities.
- Make decisions about when children need to be sent home due to sickness/behavioral issues.
- Taking over classrooms when a staff member has called in and classrooms need to be covered.
- Keeping up with expiration dates on staff information required in their file by the State as well as children’s shot records and or Childcare assistances contracts.
- Collecting payments from parents for children. Responsible for keeping up with monthly expenses and creating a monthly expenses spreadsheet for tax season.
Leasing Manager
Pebble Creek Apartments
11.2022 - 04.2024
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collected, completed, and processed lease applications.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Established key relationships with potential leasers and renters.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Explained terms of lease and amounts to be paid to tenants.
- Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
- Communicated effectively with owners, residents, and on-site associates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Phelbotomist
Deaconess Gateway Hospital
06.2020 - 12.2020
- Packaged and shipped specimens to central lab daily.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Required to get at least 50 sticks in an 8-hour shift, most of which I exceeded by at least 20.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Verified patients' identification for proper sample collection.
- Assisted in training and onboarding new phlebotomists.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Server/Manager
J&B BBQ
08.2015 - 06.2020
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Served customers delicious food working for a top 3 restaurant in Kentucky serving BBQ.
- Responsible for daily cleaning tasks, answering phone calls/taking orders.
- Tending the cash register, taking deliveries to companies, catering weddings/events.
- Running point when both owners were away handling other aspects of the business.
Education
Phlebotomy Technician, Healthcare Specialist - Health Sciences
Ivy Tech Community College
Evansville, IN12-2019
High School Diploma -
Henderson County Highschool
Henderson, KY05-2013
Skills
- Scheduling and calendar management
- Office administration
- Training and coaching
- Account reconciliation
- Relationship building
- Budgeting and finance
- Credit and collections
- Payroll and budgeting
- Document management
- Employee training
- Policy and procedure modification
- Office management
- Records management
- Deadline management
- Staff training and development
- Spreadsheet and database creation
- Microsoft office
- Active listening
- Performance evaluations
- Policy management
Timeline
Administrative Office Manager
The Learning Academy-A Nature School LLC
04.2024 - Current
Leasing Manager
Pebble Creek Apartments
11.2022 - 04.2024
Phelbotomist
Deaconess Gateway Hospital
06.2020 - 12.2020
Server/Manager
J&B BBQ
08.2015 - 06.2020
Phlebotomy Technician, Healthcare Specialist - Health Sciences
Ivy Tech Community College
High School Diploma -
Henderson County Highschool
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