Kaylee S. Icenogle

• Worked closely with all departments to establish, define, and implement standards/procedures for ensuring the optimal client experience
• Built and maintained relationships with clients who had concerns with their order/experience
• Established tracking and analytics for all client concerns to effectively monitor and improve business performance and help ensure client retention and satisfaction
• Generated, analyzed, and presented weekly status reports to executive team
• Guided and directed the activities of client experience team to ensure compliance with set standards of courtesy and professionalism
• Executed a monthly plan/budget and submitted expense reports in an accurate and timely manner
• Performed the duties of order fulfillment manager for the company’s online apparel store:

- Managed the order fulfillment department to ensure efficient and timely order processing

- Coordinated with warehouse, inventory, and sales team to maintain optimal inventory levels and avoid backorders or excess stock

- Train and manage order fulfillment staff promoting an encouraging atmosphere and ensuring high levels of customer service

• Formed, grew and maintained long-term partnerships with physicians, urgent care facilities, medical specialty groups and other clinical groups to increase referrals, gain market share and drive volume through measurable relationships
• Managed and coordinated the functions and events hosted by GGO both inside and outside the practice. These events included, but were not limited to: - Open Houses - Retirement Parties - Provider Meetings - Birthday Parties - Happy Hours - Holiday Parties - Baby Showers - Physician Visits - Employee Appreciation
• Generated, analyzed, and submitted a weekly status report and prepared to present such information during marketing and business development meetings
• Executed a monthly plan/budget and submit expense reports in an accurate and timely manner
• Worked closely with all GGO departments and providers to ensure the care of patients and the satisfaction of referring physicians
• Assisted with provider onboarding process by organizing networking opportunities, informing proper channels, and finalizing details
• Created organic social media posts along with monitoring and responding to online reviews both negative and positive which often included calling the patient directly
• Managed the order and distribution process for all promotional marketing materials

• Implemented proactive customer service techniques to maintain positive client relationships and ensured guest satisfaction for the duration of their stay
• Performed the duties of the Front Office Manager which included but are not limited to scheduling, assigning team member duties, and following up on work results
• Managed the ordering of hotel items while staying within the monthly budget
• Promptly resolved all guest requests, questions, and complaints
• Promoted business development through various kinds of marketing strategies including events and advertisements

• Implemented proactive customer service techniques to maintain positive client relationships and ensured guest satisfaction for the duration of their stay
• Performed the duties of the Front Office Manager which included but are not limited to scheduling, assigning team member duties, and following up on work results
• Managed the ordering of hotel items while staying within the monthly budget
• Promptly resolved all guest requests, questions, and complaints
• Promoted business development through various kinds of marketing strategies including events and advertisements

• Ensured the guests felt important and welcome while serving them in an accommodating manner
• Followed all cash handling policies and procedures
• Worked well as a team with my fellow coworkers to maintain a positive and fun environment
• 3 Years Foodservice Industry