Kaylee Simons
Richland,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Medical Records Clerk
Ideal Option
Pasco, WA
03.2022 - Current
- Processed incoming medical records requests.
- Scanned paper records into digital format.
- Retrieved patient medical records in response to requests from authorized personnel.
- Monitored compliance with state and federal regulations regarding release of information.
- Conducted periodic audits of health records.
- Organized patient charts, gathering medical histories, lab results and consents.
- Collaborated with IT personnel in troubleshooting technical issues related to their ECW system.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Tracked and processed release of information requests.
- Monitored incoming faxes and emails for new requests and routed them accordingly.
- Followed up on overdue or incomplete request forms to ensure timely completion of records requests.
Call Center Representative
Ideal Option
Pasco, WA
09.2021 - 03.2022
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Instructed patients regarding how to prepare for appointments.
- Routed calls and correspondence to appropriate medical staff.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verified patient demographic information to ensure accuracy of data entry into system.
- Reviewed insurance information with patients.
Grocery Clerk
Fred Meyer
Richland, WA
08.2017 - 08.2021
- Assisted customers with locating items in the store, answered questions about products and prices.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
- Processed special orders for customers including retrieving items from other stores if needed.
- Worked closely with management team to develop promotional strategies that increased sales.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
Education
Some College (No Degree) -
Columbia Basin College
Pasco, WASkills
- Project Management
- Customer Service
- Service-oriented mindset
- Multitasking and prioritization
References
References available upon request.
Timeline
Medical Records Clerk
Ideal Option
03.2022 - Current
Call Center Representative
Ideal Option
09.2021 - 03.2022
Grocery Clerk
Fred Meyer
08.2017 - 08.2021
Some College (No Degree) -
Columbia Basin College
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