Kaylee Sinclair
Galion,OH
Summary
Hardworking and brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Avita Health System
10.2021 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Unit Clerk/PCA
Avita Health System
08.2020 - 10.2021
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Collected and transported specimens to prepare for lab testing.
Registrar Representative
Avita Health System
10.2017 - 08.2020
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Accurately inputted patient and insurance information into company's computer system using EPIC.
- Gathered demographic and insurance information to register patients for medical appointments.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Upheld HIPAA regulations and standards for protecting patient information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
Education
No Degree - Health Sciences
North Central State College
Mansfield, OH05.2018
High School Diploma -
Galion High School
Galion, OH06.2016
Skills
- Paperwork Coordination
- Appointment Scheduling
- Referral Verification
- Scheduling Tests and Procedures
- Preparing Treatment Rooms
- Collecting Patient Specimens and Tests
- Typing and Filing
- Organization and Time Management
- Teamwork and Collaboration
- BLS Certified
- Patient Scheduling
- Telephone Etiquette
Certification
- BLS Certification
Timeline
Receptionist
Avita Health System
10.2021 - Current
Unit Clerk/PCA
Avita Health System
08.2020 - 10.2021
Registrar Representative
Avita Health System
10.2017 - 08.2020
No Degree - Health Sciences
North Central State College
High School Diploma -
Galion High School
Similar Profiles
Leah AllisonLeah Allison
Registered Nurse-LDRP at Avita Health SystemRegistered Nurse-LDRP at Avita Health System
Nicolette Symsick, MSN, RN, FNP-CNicolette Symsick, MSN, RN, FNP-C
Registered Nurse, Emergency Department at Avita Health SystemRegistered Nurse, Emergency Department at Avita Health System
Erica ShrockErica Shrock
Registered Respiratory Therapist at Avita Health SystemRegistered Respiratory Therapist at Avita Health System
KIM HARSCHKIM HARSCH
PRN ICU nurse and House Supervisor at Avita Health SystemPRN ICU nurse and House Supervisor at Avita Health System
Shaina ThompsonShaina Thompson
Cashier at Home DepotCashier at Home Depot