Kaylee Singer
Decatur,TX
Summary
Customer service oriented professional with 6+ years of management experience. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Shows sound judgment and good decision making when dealing with problems. Manages tine and priorities in multitask environments.
Microsoft Office suite/Ms excel, Ms Word Ms Powerpoint; Typing speed: 60WPM.
Overview
7
7
years of professional experience
Work History
Manager
The Children's Place
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Worked different stations to provide optimal coverage and meet production goals.
Assistant Manager
Marcos Pizza
11.2021 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
General Manager
Little Caesars Pizza
07.2016 - 11.2021
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Supervise 12 team members, open/closed store, hire and fire employees, and create weekly schedules
- Manage inventory, handle cash, complete bank deposits, review sales reports, and order supplies
- Handle 300 inbound/outbound customer service calls per month
- Document information using MS Excel, prepare food items, and ensure customer service is provided
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL2020
Skills
HCPCS
Electronic Medical Records (EMR)
Co-pay
Microsoft Office
HIPAA Compliance
Sales
Time Management
Insurance Claim processing
Co-Insurance
Customer Service
Timeline
Manager
The Children's Place
08.2023 - Current
Assistant Manager
Marcos Pizza
11.2021 - 08.2023
General Manager
Little Caesars Pizza
07.2016 - 11.2021
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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