Kaylee Sinnett
Conway,AR
Summary
At Bonefish Grill, I excelled in a fast-paced environment, enhancing customer satisfaction by expertly managing seating arrangements and inquiries, which significantly reduced wait times. Demonstrating exceptional communication and multitasking abilities, I trained new staff, ensuring high service standards. My commitment to cleanliness and guest comfort consistently maintained a welcoming atmosphere, showcasing my customer service and organizational skills. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Hostess
Bonefish Grill
05.2023 - Current
- Addressed customer inquiries pertaining to hours, seating arrangements, and menu details.
- Ensured customers felt welcomed by providing warm greetings upon arrival, maintaining a friendly demeanor throughout their dining experience.
- Collaborated with servers, food runners, and bussers to ensure the dining area was always ready for each guest.
- Guaranteed guest comfort by consistently maintaining a pristine and inviting atmosphere.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
Education
Bachelor of Science - Nursing
University of Central Arkansas
Conway, AR05.2028
High School Diploma -
Joe T Robinson
Little Rock, AR05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Detail Oriented
- Exceptional communication
- Cleanliness Maintenance
- Hospitality service expertise
- Complaint Handling
- Guest complaint resolution
- Special requests handling
Timeline
Hostess
Bonefish Grill
05.2023 - Current
Bachelor of Science - Nursing
University of Central Arkansas
High School Diploma -
Joe T Robinson