Kaylee SMITH
administrative assistant
Springfield,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
WHITES COLLISION SERVICE INC
Dallas, OR
12.2008 - 08.2021
- Created and maintained databases to track and record customer data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Scheduled office meetings and client appointments for staff teams.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed over 50 customer calls per day.
Seasonal Sales Rep
LOWES HOME CENTERS LLC
Salem, OR
06.2002 - 04.2021
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built diverse and consistent sales portfolio.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Handled over 60 plus customers in a shift.
Medicine Technician
Heron Pointe Senior Living
Monmouth, OR
03.2019 - 07.2020
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Serviced over 65 clients per day.
Shift Leader
Carl's Jr
Salem, OR
08.2019 - 03.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collected, arranged, and input information into database system.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed a team of 5 people per shift.
Co-owner, Lawn Maintenance
Quality Lawn Care
Tillamook, OR
08.2016 - 11.2018
- Maintain Lawns, customer care, data entry, billing, and improving efficiency in invoicing and times spent on lawns
- Accomplishments: Created template to invoice customers in more time efficient way
- Tripled cliental in two years of ownership
- Reason for Leave: Personal and professional relationship with business partner changed in parameters.
- Managed and maintained over 65 accounts.
Seasonal Calf Handler
Milkstan Dairy, Delta
Delta, UT
06.2011 - 11.2011
- Handled care for calves.
- Fed calves every morning and night.
- Tended to calves bedding and housing.
- Administered medications to calves.
- Cleaned calves housing.
- Cleaned tools necessary to job.
- Reason for Leave: Seasonal work ended.
- Handled over 20 Calves.
Cashier/Cook/Porter
Burger King
Fillmore, UT
05.2007 - 06.2009
- Accepted payment from customers and made cash change, as necessary.
- Cleaned and prepared various foods for cooking and serving.
- Greeted customers in restaurant and drive-thru, took and rang up orders, managed payment, and thanked customers.
- Broke down and cleaned broiler.
- Handled over 50 customers in shift.
Education
Certification - Web Development
Devslopes
Austin, TX01.2025
High School Diploma: Grade 12 -
CBA Center
Delta, UT05.2009
Skills
- Inventory control procedures
- Cash handling accuracy
- Store planning and design
- Strong communication skills
- Superb sales professional
- Efficient and Detail-Oriented
- Organization and Time Management
- Business Operations
- Proofreading and Editing
- Multitasking
- Medication Side Effect Knowledge
- Administration and Reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The greatest glory in living lies not in never falling, but in rising every time we fall.
Nelson mandela
Timeline
Shift Leader
Carl's Jr
08.2019 - 03.2020
Medicine Technician
Heron Pointe Senior Living
03.2019 - 07.2020
Co-owner, Lawn Maintenance
Quality Lawn Care
08.2016 - 11.2018
Seasonal Calf Handler
Milkstan Dairy, Delta
06.2011 - 11.2011
Administrative Assistant
WHITES COLLISION SERVICE INC
12.2008 - 08.2021
Cashier/Cook/Porter
Burger King
05.2007 - 06.2009
Seasonal Sales Rep
LOWES HOME CENTERS LLC
06.2002 - 04.2021
Certification - Web Development
Devslopes
High School Diploma: Grade 12 -
CBA Center
Similar Profiles
Mallory PoeMallory Poe
Accounts Payable Supervisor at Whites Collision ServicesAccounts Payable Supervisor at Whites Collision Services
Nicholas StrangeNicholas Strange
Arborist at Whites Tree ServiceArborist at Whites Tree Service
Melanee White-HamptonMelanee White-Hampton
Secretary/bookkeeper at Whites Mechanical ServiceSecretary/bookkeeper at Whites Mechanical Service