Kaylee Smith
Springville,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Babysitter
Sanders Family
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
Barista
Java Express
05.2023 - 10.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista Shift Lead
Wild Oak Coffee House -Elizabeth Bowser
06.2021 - 05.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Monitored customer feedback to improve barista performance and customer service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Sales Associate
Tilly's
11.2020 - 03.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Majoring in Associates in Science
Porterville College
Porterville, CA05.2024
High School Diploma -
Mission Oak High School
Tulare, CA05.2021
Skills
- Collaborative Relationships
- Safe Food Handling Practices
- Supply Restocking
- Adaptive and Creative
- Excellent People Skills
- Customer Service
- Money Handling
- Verbal Communication
- Store Opening and Closing
Timeline
Barista
Java Express
05.2023 - 10.2023
Barista Shift Lead
Wild Oak Coffee House -Elizabeth Bowser
06.2021 - 05.2023
Sales Associate
Tilly's
11.2020 - 03.2021
Babysitter
Sanders Family
Majoring in Associates in Science
Porterville College
High School Diploma -
Mission Oak High School
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