Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kaylee Smith

Princeton,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Medical Office Assistant

UNC Family Medicine
08.2023 - Current
  • Answer phone calls and messages for 5-Provider family practice medical facility, schedule appointments, and handle patient inquiries.
  • Enhance patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Demonstrate excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
  • Maintain a clean, organized reception area for a welcoming environment for patients and visitors.
  • Handle sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Assist in training new staff members on office procedures, ensuring consistent quality of services provided.
  • Contribute to a positive work environment by maintaining organized files and facilitating clear communication between staff members.

Office Administrator

Liberty University Office Of Spiritual Leadership
01.2023 - 05.2023
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

Front Desk Administrator

The Clothing Connection
01.2022 - 01.2023
  • Maintained an organized customer service area, creating a welcoming atmosphere for clients and visitors.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
  • Handled sensitive information with discretion, maintaining client confidentiality at all times.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
05.2025

High School Diploma -

North Johnston High School
Kenly, NC
05.2021

Skills

  • Office Administration
  • Computer Skills
  • Organizational Competence
  • OSHA and HIPAA Compliance
  • Medical Records Maintenance
  • Problem-Solving
  • Payment Collection and Processing
  • Patient Relations and Scheduling
  • Phone and Email Etiquette
  • Multitasking Abilities

Accomplishments

    Recognized on Dean's List

References

References available upon request.

Timeline

Medical Office Assistant

UNC Family Medicine
08.2023 - Current

Office Administrator

Liberty University Office Of Spiritual Leadership
01.2023 - 05.2023

Front Desk Administrator

The Clothing Connection
01.2022 - 01.2023

Bachelor of Science - Psychology

Liberty University

High School Diploma -

North Johnston High School
Kaylee Smith