Summary
Overview
Work History
Education
Skills
Locations
Timeline
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Kaylee Smith

Plymouth,CT

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic Pet Care Associate determined to work hard in fast-paced environments. Team-driven and compassionate towards all animals. Ready to tackle new challenges and create personalized play sessions in animal-focused role.

Overview

6
6
years of professional experience

Work History

Server

Texas Roadhosue
05.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Petsmart Call Center Agent

Petsmart
03.2023 - 06.2024
  • Resolved customer inquiries via phone, email, and live chat support
  • Upsold and cross-sold add-on purchases to increase sales
  • Documented all customer interactions and transactions accurately for future reference
  • Worked closely with the team to meet or exceed service goals on a consistent basis.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Pet's Hotel Assistant Manager

PetSmart
01.2018 - 03.2023
  • Preformed task's such as Checking in Pet's for day camp and boarding stays
  • Administered medication to dogs and cats
  • Provided the necessary care to pet's / Transporting pet's to and from the vet
  • Knowledge on pet behavior and Health Greet customer, review and book reservations
  • Onboard new hires of processes, policies, and procedures.
  • Assisted in implementing new policies and procedures for improved staff productivity and guest satisfaction.
  • Contributed to revenue growth by upselling hotel amenities, services, and room upgrades.

Pet's Hotel Care Associate

PetSmart
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals
  • Provided adequate attention and consistent oversight to vacationing pets to promote high level of care
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior
  • Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.

Food Service Worker

Culver's Restaurant
  • Maintained order and cleanliness of work areas to conform with health codes
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences
  • Cross-trained in other kitchen positions to support team and meet customer needs
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
  • Gathered ingredients and cleaned and cut food items to prep recipes
  • Updated displays, cases and other customer-facing areas to increase sales of special items
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.

Housekeeper

Harrah's Ak chin
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance always
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Employed deep-cleaning techniques for areas in need of additional sanitation
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.

Education

GED -

Mountain Pointe High School
Chandler, AZ
05.2017

Skills

  • Event planning support
  • Complaint Handling
  • Maintenance Coordination
  • Food and beverage knowledge
  • Guest Relations Management
  • Food and Beverage Service
  • Sales and Marketing
  • Multitasking Abilities
  • Organizational Skills
  • Hospitality services
  • Detail Oriented

Locations

  • Houston, TX
  • Bellevue
  • Maricopa
  • Seattle, 98007

Timeline

Server

Texas Roadhosue
05.2023 - 06.2024

Petsmart Call Center Agent

Petsmart
03.2023 - 06.2024

Pet's Hotel Assistant Manager

PetSmart
01.2018 - 03.2023

Pet's Hotel Care Associate

PetSmart

Food Service Worker

Culver's Restaurant

Housekeeper

Harrah's Ak chin

GED -

Mountain Pointe High School

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Kaylee Smith