Kaylee Smith
Desert Hot Springs,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Unifi Services
09.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
- Used computerized ticketing systems to process ticket orders accurately and securely.
Cocktail Server
Agua Caliente Casino
03.2022 - 10.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Deli Clerk
Stater Bros
12.2017 - 05.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Party Host
Get Air Trampoline Park
09.2016 - 12.2017
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Lifeguard
Wet N Wild Waterpark
05.2017 - 10.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Some College (No Degree) -
College of The Desert
Palm Desert, CA 08.2024 - 08.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Microsoft PowerPoint
- Proofreading
- Follow-up skills
- Data Entry
- Cash Handling
Timeline
Some College (No Degree) -
College of The Desert
08.2024 - 08.2026
Cocktail Server
Agua Caliente Casino
03.2022 - 10.2023
Customer Service Representative
Unifi Services
09.2018 - Current
Deli Clerk
Stater Bros
12.2017 - 05.2019
Lifeguard
Wet N Wild Waterpark
05.2017 - 10.2017
Party Host
Get Air Trampoline Park
09.2016 - 12.2017
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