Kaylee Smith

PSE Clerk

USPS

12.2023 - 02.2025

Sort outgoing and/or incoming mail using automated equipment
Ensure all necessary support equipment and materials are organized for sorting
Provide services at public window for non-financial transactions
Lifting or carrying moderate to heavy mail and packages and prolonged standing

Residential Aide

Recovery Works

04.2022 - 09.2022

Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
Facilitated social engagement among residents through the coordination of group activities, outings, and events.
Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
Participated in regular performance evaluations to identify areas for improvement and professional growth; proactively implemented feedback received from supervisors to enhance service delivery quality consistently.
Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
Furthered skills by actively taking part in employee training and taking classes to improve skills.
Promoted resident independence by offering guidance and support in performing various tasks such as personal hygiene, dressing, and mobility.
Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Monitored and assisted residents through individual service plans.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Remained alert to problems or health issues of clients and competently responded.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Increased medication and medical terminology knowledge through research and continuing education.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Transported patients between rooms and appointments or testing locations.

Sales Associates, Reptiles

Walmart

01.2021 - 07.2021

Resolved customer complaints regarding animal health or product quality, ensuring repeat business and positive word-of-mouth referrals.
Actively participated in team meetings and contributed valuable ideas for improving overall store performance and customer experience.
Improved store sales by effectively recommending suitable products to meet customers'' specific needs.
Leveraged social media platforms to share valuable information about reptile care, driving increased interest in store offerings and promoting responsible pet ownership.
Enhanced product displays, resulting in increased interest from customers and higher sales of reptile-related items.
Increased customer satisfaction by providing expert knowledge on reptile care and habitat requirements.

Summary

Overview

Work History

PSE Clerk

Residential Aide

Sales Associates, Reptiles

Education

Diploma -

Skills

Certification

Timeline

PSE Clerk

Residential Aide

Sales Associates, Reptiles

Diploma -

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