KAYLEE SMITH
Plymouth,MI
Summary
Experienced customer service representative with strong oral and written communication abilities, active listening skills, and analytical problem-solving. Dedicated to enhancing customer experiences through service-oriented behaviors, anticipating customer needs, and delivering personalized solutions to foster long-term loyalty.
Overview
2026
2026
years of professional experience
Work History
Server
Texas Roadhouse
05.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Petsmart Call Center Agent
Petsmart
03.2023 - 06.2025
- Resolved customer inquiries via phone, email, and live chat support.
- Upsold and cross-sold add-on purchases to increase sales.
- Documented all customer interactions and transactions accurately for future reference.
- Worked closely with the team to meet or exceed service goals on a consistent basis.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Pet's Hotel Assistant Manager
PetSmart
01.2018 - 03.2023
- Preformed tasks such as Checking in Pet's for day camp and boarding stays.
- Administered medication to dogs and cats.
- Provided the necessary care to pet's / Transporting pet's to and from the vet.
- Knowledge on pet behavior and Health Greet customer, review and book reservations.
- Onboard new hires of processes, policies, and procedures.
- Assisted in implementing new policies and procedures for improved staff productivity and guest satisfaction.
- Contributed to revenue growth by upselling hotel amenities, services, and room upgrades.
- Prepared reports on guest satisfaction levels and other metrics.
- Trained new staff members in customer service techniques and hotel operations.
Pet's Hotel Care Associate
PetSmart
01.2018 - 01.2019
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
Housekeeper
Harrah's Ak chin
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Adhered to professional house cleaning checklist.
Food Service Worker
Culver's Restaurant
- Maintained order and cleanliness of work areas to conform with health codes.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Education
No Degree - Animal Science
Eastern Michigan University
Ypsilanti, MI12.2033
GED -
Mountain Pointe High School
Chandler, AZ05.2017
Skills
- Complaint Handling
- Maintenance Coordination
- Client satisfaction coordination
- Client relationship management
- Proficient in handling multiple priorities
- Organizational Skills
- Hospitality services
- Detail Oriented
- Healthcare ethics
- Medical terminology
- Precision in documentation
- Compassionate care
Timeline
Server
Texas Roadhouse
05.2023 - 06.2024
Petsmart Call Center Agent
Petsmart
03.2023 - 06.2025
Pet's Hotel Care Associate
PetSmart
01.2018 - 01.2019
Pet's Hotel Assistant Manager
PetSmart
01.2018 - 03.2023
Food Service Worker
Culver's Restaurant
Housekeeper
Harrah's Ak chin
No Degree - Animal Science
Eastern Michigan University
GED -
Mountain Pointe High School
Similar Profiles
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Kimberly LlamasKimberly Llamas
Line Cook Trainer at Texas RoadhouseLine Cook Trainer at Texas Roadhouse
Chelsey GagliardiChelsey Gagliardi
Server at Texas RoadhouseServer at Texas Roadhouse
Esmeralda DehumaEsmeralda Dehuma
Host at Texas RoadhouseHost at Texas Roadhouse
Nora KolozsvaryNora Kolozsvary
Babysitter at Various FamiliesBabysitter at Various Families