Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Souza

St Louis,MO

Summary

I have been working in customer service for over ten years. I have strong leadership skills and hands-on experience. I am able to handle a fast-paced, changing environment while still reaching set goals and increasing customer satisfaction.

Overview

7
7
years of professional experience

Work History

Operations Manager

Bally Sports Live!
05.2022 - 04.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

General Manager

Panda Express
09.2021 - 05.2022
  • Creating a teamwork environment rooted in efficiency and guest service
  • Responsibilities included ordering product, projecting sales and setting new objectives, hiring, food and beverage inventory, enforcing food quality and safety standards, and overseeing food preparation
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Restaurant Manager

Drunken Fish
03.2019 - 09.2021
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

Assistant Manager

Drunken Fish
08.2017 - 03.2019
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

Associate of Arts -

Rhode Island College
01.2017

Skills

  • Leadership and team building
  • Problem Resolution
  • Team Player
  • Training and coaching
  • Training and Development
  • Inventory Control

Timeline

Operations Manager

Bally Sports Live!
05.2022 - 04.2024

General Manager

Panda Express
09.2021 - 05.2022

Restaurant Manager

Drunken Fish
03.2019 - 09.2021

Assistant Manager

Drunken Fish
08.2017 - 03.2019

Associate of Arts -

Rhode Island College

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Kaylee Souza