Kaylee Stevens
Marietta,GA
Summary
Customer-focused Server committed to offering best in dining experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Have been in the restaurant/ food industry for over four years and have worked up to assistant manager/ shift lead at multiple jobs. Very hardworking and detail oriented ensuring everything is done thoroughly and exceptionally.
Overview
4
4
years of professional experience
Work History
Server/Assistant Manager
Super Pizza Bros/ Pescatores
10.2022 - 09.2023
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Handled phone calls, to go orders, as well as dine in customers to ensure all guests had a memorable experience they would want to come back for.
- Led team of servers to consistently meet customer service and sales targets.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper serving/ customer service procedures as well as ensuring all side work was completed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Helped general management develop prices based on inventory costs and portion sizes.
Drink Runner
TopGolf
03.2022 - 09.2022
- Delivered correct drink items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Answered questions from restaurant patrons regarding menu items.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Refilled condiments on each table between guests or during slow periods.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
Smoothie Maker/Shift Lead
Planet Smoothie
07.2019 - 03.2022
- Contacted supervisor to notify of low product stock or other concerns.
- Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
- Operated POS system for quick order entry and cash drawer accuracy.
- Created quality beverages for customers following recipes and presentation standards.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Explained product details to share ingredients, allergens or preparation methods.
- Cut, diced, and chopped fresh ingredients and toppings for smoothies.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
- Maintained, operated, set up, and cleaned food preparation equipment.
- Took customer orders and accurately processed in system.
- Solved problems, finding possible causes and taking action to correct.
- Communicated special requests and coordinated daily tasks working with teammates.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
Bachelor of Science - Exercise Science
Kennesaw State University
Kennesaw, GA05.2025
Skills
- Restaurant Operation
- Restaurant Experience
- Food Industry
- Serving Experience
- Assistant manager experience
- Food preparation
- Customer Engagement
- Server Improvements
- Maintaining Clean Work Areas
- Training New Hires
- Server Scheduling
Timeline
Server/Assistant Manager
Super Pizza Bros/ Pescatores
10.2022 - 09.2023
Drink Runner
TopGolf
03.2022 - 09.2022
Smoothie Maker/Shift Lead
Planet Smoothie
07.2019 - 03.2022
Bachelor of Science - Exercise Science
Kennesaw State University
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