Kaylee Stevens
Summary
Experienced logistics professional skilled at proactively handling inventory, shipping and customer concerns. Expert in purchase negotiations, shipment scheduling and vendor management.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
AZZ Galvanizing
08.2023 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assists shipping department and prepares/ships orders to designated locations
- Attempts to sell additional services to prospective or current customers by telephone.
- Managed daily trucking operations.
Drayage Team Lead
Goldcoast Logistics
01.2022 - 07.2023
- Resolve Carrier/Customer conflicts and follow up to ensure complete satisfaction
- Ensure profitability while booking freight
- Direct and monitor the track and trace process of the order cycle (Imports/Exports/Intermodal)
- Worked within defined processes to determine root causes for noncompliance and recommend changes for improvement
- Cultivate new business relationships and opportunities with new clients.
Carrier Sales Specialist
Container Port Group
01.2018 - 12.2021
- Received promotions and earned the ability to learn various roles of the company due to my strong desire to learn and grow within the company
- Coordinate the movement of goods, equipment, and trucks Internationally and domestically, ensuring timely and safe delivery. (Imports/Exports/Truckload)
- Develop and manage daily logistics movement reports for management and monitor the activities to ensure accuracy and efficiency.
- Negotiated rates with carriers, industry brokers and customers, which enhanced profit margins.
- Communicated with various shipping companies to deliver clients with flexible and cost-effective shipping options with 99% on-time delivery of logistics.
- Maintained a strong knowledge of carrier compliance.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Executed audits while coordinating efforts to obtain control and financial documentation.
Customer Service Representative
Dueitt's Battery Supply
07.2016 - 11.2017
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained a knowledge base of the evolving products and prices
- Maintained clean sales floor and straightened and faced merchandise.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Education
Diploma -
Mary G Montgomery High
Mobile, AL05.2013
Skills
- MS Outlook, Word, Excel, and Powerpoint
- Mcleod Software, Trinium Technologies, Docstar, Cargowise, Quote Factory, PCS
- Dispatching, Account Management, Freight Brokering, 3PL
- Strategic Planning
- Multitasking Capabilities
- Organizational Skills
- Leadership & Teamwork
- Documentation Management
- Quality Assurance
- Data Entry
- Cost Control
- Scheduling
Timeline
Customer Service Representative
AZZ Galvanizing
08.2023 - Current
Drayage Team Lead
Goldcoast Logistics
01.2022 - 07.2023
Carrier Sales Specialist
Container Port Group
01.2018 - 12.2021
Customer Service Representative
Dueitt's Battery Supply
07.2016 - 11.2017
Diploma -
Mary G Montgomery High
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