Kaylee Stoltz

• Continuously updated knowledge of best practices in crisis intervention through participation in workshops, conferences, and relevant literature review.
• Advocated for policy changes within the organization to better address the unique needs of diverse client populations experiencing crises.
• Reduced crisis response times by implementing efficient communication and coordination strategies.
• Deescalated potentially dangerous situations involving clients in crisis, minimizing risks to all parties involved.
• Provided compassionate support during difficult transitions, such as moving into the residential program or adjusting to new routines.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Supported daily living activities.

• Served as a liaison between residents and administration, advocating for their best interests in decision-making processes.
• Facilitated socialization among residents through group events and activities, building a sense of community within the residence.
• Implemented behavior management strategies when necessary, promoting a positive living atmosphere for all residents involved.
• Assisted in the development of self-advocacy skills for residents, enabling them to express their needs effectively.
• Increased resident independence by developing tailored skill-building exercises and activities.
• Promoted a safe and nurturing environment by maintaining clean living spaces and monitoring health conditions.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Communicated instructions in personal hygiene and care to individuals to promote self-reliance.
• Transferred residents from beds to wheelchairs or motorized vehicles, using effective lifting skills.
• Reacted quickly and calmly in all emergency situations, adhering to all safety procedures and policies.
• Scheduled physician and therapeutic appointments for residents, transporting and accompanying to each visit.
• Responded to incidents by following company policies and submitting appropriate reports to Job Title.
• Observed residents for unusual behavior and investigated causes to restore well-being.
• Assisted residents with cleaning and meal preparation to instill life skills.
• Documented personal details and wellness information in Software electronic health record for privacy and security of residents.
• Administered medication to residents under direction of medical professionals to encourage wellness.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Loaded and unloaded merchandise using ladder and pallet jack.
• Tracked stock using company inventory management software.
• Completed orders and organized product deliveries to meet customer timetables.

• Used time management and efficient cleaning methods to meet deadlines.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Organized and used industrial cleaning products following strict safety procedures.
• Emptied trashcans and transported waste to collection areas.
• Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
• Handled equipment, chemicals and materials properly and with caution.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Worked on cleaning team to service hotels, offices and other commercial buildings.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Processed product returns and assisted customers with other selections.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Tracked stock using company inventory management software.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.

• Answered guest questions and promoted special products.
• Assisted customers in choosing menu items by providing food complementing information.
• Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
• Operated manual and electric appliances to peel, slice and trim food.
• Balanced orders on trays weighing over Number lbs and delivered them to cars.
• Communicated with management and associates to set and exceed sales and customer satisfaction goals.
• Memorized orders and maintained Number% accuracy in high-traffic times.
• Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
• Maintained customer service standards with over Number customers daily.
• Interpreted food order slips per shift to prepare food according to customer orders.
• Completed company training program in record time.
• Minimized customer wait times by Number minutes.
• Took over Number daily customer orders with Number% accuracy.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Replenished serving stations with fresh food and cleaned up spills.
• Brewed coffee and tea and changed out drink station syrups.
• Completed milkshakes and ice cream desserts for customers.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Collected and authorized payments of guests.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Maintained cash drawer of $Amount or more per shift.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Learned Job title and Job title positions and provided backup at key times.
• Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.

• Operated register to process payments and collect cash payment for order totals.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
• Cleared trays and removed trash from tables before sanitizing surfaces.
• Greeted customers at drive-thru and took food orders.
• Used proper techniques to prepare food and ingredients.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Recorded orders by answering customer questions and entering requests in system.
• Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Took orders, prepared meals and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Collaborated with team members to complete orders.
• Became familiar with products to answer questions and make suggestions.
• Prepared products following restaurant, health, and safety standards and procedures.
• Assisted other team members to achieve goals.
• Supported great dining and meal experiences for guests.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.

• Trained team members on cash register operation and cash handling.
• Quickly and accurately counted drawers at start and end of each shift.
• Communicated with customers and team members to solve problems.
• Operated POS cash register and equipment to collect payments.
• Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
• Monitored areas for security issues and safety hazards.
• Interpreted and enforced operating instructions, procedures and safety rules.
• Controlled merchandise zoning and monitored compliance with merchandising guidelines.
• Generated routine reports and professional correspondence.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Received and processed customer payments.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Processed checks, cash and credit purchases or refunds.
• Increased customer loyalty and retention.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Displayed new stock and rotated existing products.
• Educated employees on register use, merchandising and customer service.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Resolved escalated customer disputes with special actions such as discounts.
• Maintained stock within optimal levels to meet expected customer and sales levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Analyzed purchases for signs of fraud.
• Reviewed and resolved differences between accounting information and cash drawer.
• Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
• Developed standard operating procedures.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Built effective training and coaching strategies to optimize team performance.
• Trained as Job title and provided back-up coverage to provide customers with optimal support.
• Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
• Oversaw group of Number cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
• Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.

• Operated register to process payments and collect cash payment for order totals.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
• Cleared trays and removed trash from tables before sanitizing surfaces.
• Greeted customers at drive-thru and took food orders.
• Used proper techniques to prepare food and ingredients.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Recorded orders by answering customer questions and entering requests in system.
• Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Took orders, prepared meals and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Collaborated with team members to complete orders.
• Became familiar with products to answer questions and make suggestions.
• Prepared products following restaurant, health, and safety standards and procedures.
• Assisted other team members to achieve goals.
• Supported great dining and meal experiences for guests.