Kaylee Stoudemire
Dundee,FL
Summary
Knowledgeable and skilled Inbound Problem Solver equipped to handle receiving issues with high degree of autonomy and excellent decision-making abilities. Well-trained warehouse team member with significant experience resolving routine and complex technical and merchandise concerns.
Overview
4
4
years of professional experience
Work History
Chat Support Representative
Five Star Call Center
Dundee, Florida
09.2025 - Current
- Provided timely support to customers through live chat interactions.
- Resolved inquiries by utilizing product knowledge and troubleshooting techniques.
- Maintained accurate records of customer interactions in the database system.
- Monitored chat queues to ensure prompt responses during peak hours.
- Monitored chat queues for incoming requests from customers requiring assistance.
Customer Service Representative
Conn’s Distribution Center
Lakeland, Florida
07.2024 - 04.2025
- Assisted customers with product inquiries and service requests efficiently.
- Processed orders and returns using company's inventory management system.
- Resolved customer complaints through effective communication and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Representative
Comcast
Dundee, Florida
06.2022 - 05.2024
- Engaged customers to understand their needs and recommend suitable services.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed customer orders and managed updates through internal systems.
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Maintained accurate records of sales activities and customer interactions.
- Participated in training sessions to stay informed about new products and offerings.
- Utilized CRM tools to track leads and manage follow-up communications effectively.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
Polk Graduate Academy
Dundee, FLSkills
- Customer relationship management
- Live chat support
- Troubleshooting techniques
- Database management
- Product knowledge
- Order processing
- Inventory management
- Complaint resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- CRM software
- Quick typing
- Multitasking
- Calm under pressure
- Problem-solving aptitude
Timeline
Chat Support Representative
Five Star Call Center
09.2025 - Current
Customer Service Representative
Conn’s Distribution Center
07.2024 - 04.2025
Sales Representative
Comcast
06.2022 - 05.2024
Polk Graduate Academy