Kaylee Susini
Miami,Fl
Summary
Experienced with managing client interactions to Lab related, patient based care and ensuring top-tier service delivery. Utilizes strong problem-solving abilities to resolve client concerns efficiently. Track record of fostering collaborative team environments and achieving high customer or patient satisfaction while including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lab Services Technician
One Medical
08.2023 - 02.2025
- Streamlined sample processing with proper labeling, storage, and tracking procedures.
- Assisted with the onboarding of new technicians by providing hands-on training and guidance in laboratory procedures.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Oversaw items in inventory and reordered before supplies diminished.
- Ensured accurate test results by conducting quality control checks on lab equipment and instruments.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Office Manager
Holistic South Pregnancy & Birth Center
11.2022 - 06.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Phlebotomist Technician
Quest Diagnostics
08.2021 - 04.2022
- Checked paperwork for completeness and accuracy of information.
- Adhered to confidentiality procedures for personnel, donor and center information to avoid data breaches.
- Kept lab logs, reference materials and other important data up to date.
- Cross-trained in other areas to meet needs of business.
- Collected arm samples or whole blood samples from donors for testing.
- Provided accurate collection instructions for random urine specimens and processed according to policies.
- Entered patient, specimen, insurance and billing information into computer.
Phlebotomist/Asst. Manager
Fox Medical
12.2020 - 07.2021
- Guided and directed staff members by setting performance standards and monitoring work activities and tasks.
- Determined charges for services requested, collected deposits or payments and arranged for billing.
- Developed specific goals and plans to prioritize and accomplish daily work.
- Composed and drafted outgoing correspondence and reports for managers.
- Tracked store inventories and replenished products according to demand.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Asst Manager/Sales Trainer
Massage Envy
08.2018 - 12.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Accomplished multiple tasks within established timeframes.
Education
Phlebotomy Technician - Medical
Clinical Solutions
Fort Lauderdale, FLHigh School Diploma - undefined
Felix Varela Senior High School
Miami, Florida05.2018
Skills
- Quality control procedures
- Maintenance and troubleshooting
- Team collaboration
- Analytical thinking
- File and recordkeeping
- Documentation and reporting
- Inventory control
- Organizational skills
- Office management
- Customer service
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Employee supervision
Certification
Certified Phlebotomist
LANGUAGES
English - Native
Spanish - Bilingual
Timeline
Lab Services Technician
One Medical
08.2023 - 02.2025
Office Manager
Holistic South Pregnancy & Birth Center
11.2022 - 06.2023
Phlebotomist Technician
Quest Diagnostics
08.2021 - 04.2022
Phlebotomist/Asst. Manager
Fox Medical
12.2020 - 07.2021
Asst Manager/Sales Trainer
Massage Envy
08.2018 - 12.2020
High School Diploma - undefined
Felix Varela Senior High School
Phlebotomy Technician - Medical
Clinical Solutions
Similar Profiles
Ralaisa GrayRalaisa Gray
Member Service Representative at One MedicalMember Service Representative at One Medical
Ellen KatoEllen Kato
Primary Care Nurse Practitioner at One MedicalPrimary Care Nurse Practitioner at One Medical
Tyler WhyteTyler Whyte
Practice Coordinator at One MedicalPractice Coordinator at One Medical
MaKayla BennettMaKayla Bennett
Member Support Specialist at One MedicalMember Support Specialist at One Medical
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel