Kaylee Taylor
Grove City,OH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
3
3
years of professional experience
Work History
General Manager
Tim Hortons
04.2022 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, and schedules.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Receptionist
Orthopedic One
06.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Education
High School Diploma -
Central Crossing High School
Grove City, OH2020
Skills
- Business Administration
- Customer Relationship Management
- Schedule Management
- Workflow Planning
- Safe Food Handling
- Quality Control
Timeline
General Manager
Tim Hortons
04.2022 - Current
Receptionist
Orthopedic One
06.2021 - 04.2022
High School Diploma -
Central Crossing High School