Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Thompson

Summary

Dedicated and results-driven with a proven track record in team leadership, delivering exceptional customer service, and adeptly managing time and organizational tasks. I excel in guiding and motivating teams to achieve goals while maintaining high standards of customer satisfaction. With strong time management and organizational abilities, I consistently prioritize tasks effectively to meet deadlines and optimize operational efficiency. Seeking to leverage these skills and experiences in a dynamic work environment where I can contribute to achieving organizational objectives and fostering positive customer and co-worker relationships.

Overview

8
8
years of professional experience

Work History

Process Assistant

Amazon
07.2021 - Current
  • Training new associates on standard operating procedures (SOPs), safety protocols, and equipment operation. Providing ongoing coaching and support to team members to maximize performance and productivity.
  • Monitoring team performance metrics such as productivity, quality, and efficiency. Identifying areas for improvement and implementing strategies to address issues and meet performance goals.
  • Facilitating communication between team members, shift supervisors, and other stakeholders. Collaborating with other departments to coordinate activities and resolve issues.
  • Ensuring that products meet quality standards and customer expectations. Implementing quality control measures and conducting regular quality inspections to identify and address any issues.

Salon Receptionist

Bernard's Salon and Spa
02.2021 - 09.2023
  • Managing the salon's appointment book/calendar, scheduling appointments for clients, and confirming upcoming appointments via phone, email, or text message.
  • Providing excellent customer service by addressing client needs, concerns, and complaints in a professional and courteous manner. Resolving issues promptly and escalating them to salon management if necessary.
  • Coordinating with salon stylists, technicians, and other staff members to ensure smooth scheduling and workflow. Communicating any schedule changes or client preferences to the appropriate team members.
  • Responding to phone calls, emails, and in-person inquiries from clients regarding salon services, pricing, availability, and other general information.

Assistant Manager

Saladworks
10.2017 - 07.2021
  • Maintain a high standard of customer service by greeting guests, addressing inquiries and concerns, and ensuring that all customers have a positive dining experience.
  • Assist in managing inventory levels by monitoring stock levels, placing orders for ingredients and supplies, and conducting regular inventory counts. Minimize waste and ensure that ingredients are used efficiently.
  • Support the ongoing training and development of staff members to improve their skills and performance. Provide constructive feedback and coaching to help employees reach their full potential.
  • Address any operational issues or customer complaints promptly and effectively. Work with the management team to identify solutions and implement improvements to enhance the overall operation of the restaurant.

Crew Member

Dunkin' Donuts
02.2016 - 05.2018
  • Maintaining a positive and friendly attitude towards customers and coworkers, even during busy or challenging situations, to create a welcoming atmosphere and enhance the overall customer experience.
  • Working collaboratively with other team members to ensure smooth operations and efficient service. This may include assisting coworkers during busy periods, communicating effectively, and supporting each other to meet customer needs.
  • Ensuring that the restaurant, including the dining area, kitchen, and restrooms, is clean, organized, and well-maintained at all times. This includes cleaning and sanitizing surfaces, equipment, and utensils.
  • Following Dunkin' Donuts' operational standards, policies, and procedures to maintain consistency and quality in products and service.

Education

Associate's degree - Health Science

Rowan College of New Jersey
Sewell, NJ
04.2024

Technical School - Esthetician

Rizzieri Aveda School For Beauty And Wellness
Voorhees, NJ
01.2021

High School Diploma -

Overbrook Senior High School
Pine Hill, NJ
06.2017

Skills

  • Excellent verbal and written communication skills
  • Scheduling Coordination
  • Performance monitoring
  • Strong decision-making and problem-solving skills
  • Coaching, mentoring, or training others
  • Effective time management and organizational skills
  • Ability to thrive in a fast-paced and dynamic work environment
  • Resolving customer issues in a timely and satisfactory manner

Timeline

Process Assistant

Amazon
07.2021 - Current

Salon Receptionist

Bernard's Salon and Spa
02.2021 - 09.2023

Assistant Manager

Saladworks
10.2017 - 07.2021

Crew Member

Dunkin' Donuts
02.2016 - 05.2018

Associate's degree - Health Science

Rowan College of New Jersey

Technical School - Esthetician

Rizzieri Aveda School For Beauty And Wellness

High School Diploma -

Overbrook Senior High School

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Kaylee Thompson