Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

KAYLEE THOMPSON

CATAULA,US

Summary

Server and Hostess with 4 years of experience in the hospitality industry, adept at delivering exceptional customer service and fostering positive dining experiences. Expertise in multitasking and teamwork, consistently enhancing customer satisfaction through effective communication and problem-solving. Committed to leveraging skills in upselling and relationship building to contribute to team success and elevate service quality.

Overview

3
3
years of professional experience

Work History

Server

Carrabba’s Italian Grill
12.2024 - Current
  • Provided exceptional dining experiences to every table each shift, resulting in consistent positive customer feedback and repeat business.
  • Mastered comprehensive menu knowledge to offer expert recommendations, contributing to an increase in average check size through strategic upsells.
  • Efficiently managed all aspects of table service, including order taking, food delivery, and payment processing, serving guests daily with accuracy and speed.
  • Collaborated seamlessly with kitchen and bar staff to ensure timely order delivery and uphold high service standards, even during peak hours.
  • Proactively resolved guest concerns and special requests, enhancing satisfaction and fostering a welcoming dining atmosphere.

Hostess

Carrabba’s Italian Grill
06.2024 - Current
  • Warmly greeted and managed reservations daily, ensuring a seamless and welcoming dining experience.
  • Effectively communicated with kitchen and waitstaff, contributing to reduced table turnover times and efficient service
  • Supported team efforts during peak hours through efficient multitasking and proactive problem-solving.
  • Consistently upheld company standards for cleanliness and hospitality, ensuring a premier dining atmosphere.

Receptionist

Medcare
12.2023 - 05.2024
  • Answered multiline telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Cashier / Server

Chipley Chicken
08.2022 - 05.2024
  • Delivered exceptional customer service to customers daily, consistently ensuring high satisfaction in a fast-paced environment.
  • Accurately managed daily cash and card transactions, ensuring financial precision and accountability.
  • Maintained immaculate cleanliness and organization of workstations and dining areas, contributing to a positive guest experience.
  • Assisted with inventory management and restocking, reducing stockouts and ensuring product availability.

Education

Highschool Diploma -

Harris County High School
Hamilton, GA
01.2025

Skills

  • Customer Service
  • Time Management
  • Multitasking
  • Teamwork
  • Communication
  • Problem-Solving
  • Customer Engagement
  • Relationship Building
  • Brand Promotion
  • Upselling Products

Timeline

Server

Carrabba’s Italian Grill
12.2024 - Current

Hostess

Carrabba’s Italian Grill
06.2024 - Current

Receptionist

Medcare
12.2023 - 05.2024

Cashier / Server

Chipley Chicken
08.2022 - 05.2024

Highschool Diploma -

Harris County High School

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